"Quality sofas"

Delivery took 7 weeks longer than expected , but the sofas were worth the wait! They’re beautiful and seem really well made. Customer service is really good , I would recommend if you’re looking for a quality sofa :) order number 1000015386

"Lounge Co - Chiswick"

A huge thank you to all of the team at the Chiswick store on Saturday.

We’ve been sofa shopping for quite a while and the Lounge Co. at Chiswick is by far the best in terms of quality and value for money. The staff were incredibly helpful and knowledgeable not only with their products but with choosing fabrics, colours and style of settee. All of the settees were of a high standard so it was difficult to choose! We cannot wait for our sofa to arrive!

"Excellent quality and great customer service"

I bought a settee 4 years ago and unfortunately got a stain on one of the cushions which I cleaned but couldn’t get completely out.
I was concerned about further cleaning in case the colour faded or the material shrunk. I rang the company who I got through to straightaway. They were extremely helpful and efficient and I found that I could easily buy another cushion. The information on both the settee label itself as well as the cushion foam when I took the cover off, were very detailed which was reassuring in making an exact match. The company also managed to track my original order very quickly from 4 years ago.
Knowing I had this as a back up gave me peace of mind to try to clean the cover far more vigorously and soaking it which resulted in the stain coming out completely and absolutely no change in colour or quality of the material - perfect!
A real credit to both the quality of the product and their customer service!
Thankyou!

"We had an excellent experience with…"

We had an excellent experience with Paulina and her team in the Islington store. Very helpful, knowledgeable, professional team who helped us choose the right sofa for us without pressure. Very excited for it to arrive - thank you!

"Very Happy"

I have just bought a new sofa from Lounge Co Islington’s new store. Paulina and her team were excellent and super friendly and helpful. There was no pressured selling and I went back a few times before I decided to buy, but a big factor was how nice the staff were.

And while I don’t yet have my sofa, the experience so far has been great.

Danny

"great customer service"

Great customer service from Momo. He is very professional & friendly on the phone. I am very glad that he helped me with the decision on fabric choice. Thanks you!

"Momo’s exceptional customer service"

I had an amazing virtual call with Momo who was able to deliver and execute everything that I wanted.
Momo was able to walk me through all my options as well as provide a guide of what will be required from me & what will be done by Lounge Co.

Momo was also able to send me the samples that I had requested weeks in advance and I received them within 2 days !

He’s energetic and enthusiastic energy brightened up my day. Going through the home buying process it isn’t everyday you come across such amazing customer service and I was really impressed by the service Momo provided.

Hoping all goes well with my sofa delivery I’ll be sure to recommend Momo & the Lounge Co to family & friends

"Great quality and affordable sofa but vague delivery"

Great quality and affordable sofa! It was very useful to go into a showroom and have a browse of all the different styles and colours. I must admit that we didn't look at many other sofa stores though!

We ordered online and was at no point given a delivery date or even an update on estimated delivery date so it was all a bit vague. We received an email saying our sofa was ready about 3/4 months later and then took another 2/3 weeks for delivery. Colour of the sofa was also different to the one shown on the website so would definitely look in store if you can and also make sure you look at how the colours differ with the material finish.

"Love our comfortable new sofa and…"

Love our comfortable new sofa and cushions….good support …great colour and worth the wait….would have been 5* but we’d hoped to have our mid August order delivered by Christmas but I had to contact your company in mid December to check when delivery was planned…and only then did we realise that it would be January ….it would have been better if customer care had been proactive in letting us know that delay in advance. Having said that all the staff we dealt with on the phone were very pleasant and helpful.

"Had a virtual appointment with Momo and…"

Had a virtual appointment with Momo and discussed sofas and fabrics and sent a plan of the room where the sofa was for. Provided some good ideas and options. This meant when I went to the shop, I wasn't overwhelmed with choice and knew pretty much what I wanted. Momo was excellent at providing ideas and suggestions and ordered my sofa. I look forward to receiving and enjoying the sofa in due course. Many thanks!