"Visited the Chiswick store of The…"

Visited the Chiswick store of The Lounge Company and I would like to write a review as I was so impressed by the level of knowledge and understanding the staff showed. I was made to feel very welcome and relaxed. I will definitely be back to put an order through once our builders have moved out. All in all a great experience and I highly recommend this store.

"I would definitely use the Lounge Co"

I would definitely use the Lounge Co. again - the personalised service I received from the Manager was excellent as I needed some direction on what would suit our home! I didn’t feel rushed but the guidance gave me time to analyse what would meet my families needs. I am so happy with the sofas and the delivery, I took my aunt along and she too is delighted with the quality and style of her sofas.

"My lucky day"

I was not familiar and it came under my attention due to the store visibility.
I entered the shop to have a look and have more options for my sofa need. I was allowed to go around and see and the most interesting was when I asked questions about the production, materials, fabric, options available. That’s when the quality of the dialogue and invaluable informations let to a decision, which is not what I was expecting. I consider I was lucky day that I found this store as all the staff, starting with the manager, were so helpful and enable my purchase decision. It was both the design, comfort, attractiveness of the product and the quality of the team, especially the manager that made the difference due to quality of the explanations and I would add also friendliness of the team.

"I would give this review no stars if…"

I would give this review no stars if that was possible! Ordered the Romilly three seater sofa and chair on the 9th of January 2022. Paid a large deposit. Delivery was scheduled for 9 weeks. Delivery then delayed, beginning until of April. Old furniture collected. However Furniture village of Hull, the store, had failed to notify us that delivery had been postponed and they had been informed some days earlier. Had they notified us when they had been informed of this delay, we could have prevented our furniture from being collected! It’s a long story and we have made complaint after complaint but the upshot was delivery was then going to be beginning of May!! I have found out today , again by ringing the store namely furniture village of Hull, that delivery is not going to be until the earliest, 7/6/2022!! . Furniture village of Hull have not chased up the delivery dates at all, even though they had told me that they had flagged this order in view of the inordinate delay. I find it atrocious that the Lounge furniture company, have given a date of week commencing 2/5/2022 for delivery to the depot and then today I find the date is now 7/6/2022!! (although i’m not holding my breath for this date either.)
This sofa is still being advertised online, on the furniture Village website that delivery is in 9 weeks from the of order! This is not the case at all. The lounge furniture company should give proper and due date of expectation, in this case, 5 months or 20 weeks from the date of order not 9 as advertised

"At what stage will "customer services" provide any customer service?"

Really poor customer service experienced before we've even tried to place a sizable order for our new house.

As previous reviewers have said, the sale team or customer service teams are simply indifferent have no interest in being remotely helpful.

The furniture we intended to buy, comes to roughly 4.8k. We simply want to see it before buying and keep being directed to stores that no longer trade with them, or Furniture Village... where the product is "slightly different" and in our experience the staff have no great knowledge on the products. To quote the manager in one of the stores, "it's not my problem to deal with, I only deal with Chiswick."

Given this is the level of service that we see now, I can fully understand why so many companies no longer deal with them directly.

Lounge Co. is in no way a "national" company any longer. They have burned their bridges it would seem with everyone north of Sheffield and anyone still working for them directly, doesn't seem to have a clue as to what is going on.

As such, we will simply go elsewhere and would urge anybody else to do the same.

"From the time we ordered the chair to…"

From the time we ordered the chair to delivery, everything has gone smoothly. The chair turned up early which was not a problem, the delivery men brought it in and assembled the item very promptly and tidied up and left. Very pleased looks great would definitely recommend the Lounge Co.

"No sofas after 20 weeks, lack of communication from company."

Purchased our sofas in November 2021 with expected delivery of March 22, its now May 22, and nothing. Have had no communication from company unless we chase and every time we do, we get the same excuse in a generic email. Have raised formal complaint and still no sofas. Sofa range is currently online being advertised at 8 week delivery... how can they say this when we have been waiting over 20 weeks? Appalling.

"Love snuggling on my snuggler"

Briony Snuggler in French bulldog is excellent. Looks great, comfy and I received friendly service from purchase through to delivery, and I made a change to my order. Really pleased would recommend The Lounge Co.

"Lovely quality sofa BUT base under the…"

Lovely quality sofa BUT base under the cushions is soaking wet in patches with a weird musty, fishy odour. Not sure if too much stainguard applied. All efforts to dry it so far have failed.

"The customer service was excellent…"

The customer service was excellent throughout our experience, delivery very good and we were delighted with the product