"Terrible experience"

Terrible experience . Waited loads of weeks later then original delivery date. Chairs damaged when delivered . Looks like glue was spilled on it. Don’t know how it was wrapped when these stains on it. Quality control was very disappointing. When spoke to customer service they were very polite but it was well we can’t do anything about the delay in delivery. Have agreed to change the chairs but again have to wait 16 weeks for delivery.

"Very late delivery. We were told our sofa and chair would…"

We were told our sofa and chair would be delivered within 10 weeks absolute max. They took over 4 months - no explanation given. Otherwise fine.

"The furniture itself is fantastic can’t…"

The furniture itself is fantastic can’t recommend it enough.
The customer service is absolutely disgustingly bad.
Was told it would take sixteen weeks for furniture to come,ok,fair enough, this is the world we live in these days.
Week 16 we give away our old furniture and re-decorate our a Sitting room,in anticipation of a phone call for us to book a delivery,
Nothing,absolutely no contact,nothing,
We contact them week 26, to be told we’re having problems sourcing material, but your order is a matter of urgency,week number 32, they deliver 1 sofa not 2, we call them ask them what has happened, and an hour later they say they have lost our sofa, they eventually deliver another sofa four weeks later,this time still have not delivered our sofas cushions,
It is eight months since we fully paid and placed our order and we are still awaiting for them to complete the order,
No sign of a proper apology they always uninterested
Poor poor poor

"Lovely corner sofa"

We ordered the midnight indigo Imogen corner sofa with additional centre unit and footstool. Really good product, looks beautiful and good value for money. There were issues with the delivery timeline which caused some frustration as it took longer than expected. However the team at The Lounge Co managed the situation exceptionally. So all things considered I would definitely recommend them.

"Overpromised and under delivered."

Avoid this shambles of company unless you're prepared to wait much longer than the estimated delivery date and to be messed about.

We ordered our sofa back in February and was given a May delivery date, but it's now July now and we still haven't received it.

I understand delays can happen, but this is an unacceptable period of time to be left stuck in limbo because the communication and management is terrible.

So far we've had two false delivery slots booked in, only to be informed on very short notice that these were incorrect on both occasions. A few days before the orginal scheduled delivery date, we sold our old sofa to make room for the new one, only to be left completly sofa-less for weeks now. On the second scheduled delivery date, I arranged time off work to take delivery and was told at 4pm the day before it wasnt going ahead. The courier did actually turn up at my door, even though it was cancelled, but they didn't have the sofa on the lorry - an absolute joke. A waste of my time and thiers.

I've been told by one person there is a problem with suppliers and the sofa hasn't been built yet, then I've been told by another person that it is ready but has been sitting in the warehouse for weeks. I'm still not sure which is correct.

We've been waiting 18 weeks and counting now for our sofa, and the last 6 of those we've been waiting for them to confirm a new delivery date, but they still can't tell us.

Update: we did eventually get our sofa after 20 weeks and can't fault the quality and comfort. The delivery men were also great. So changing from 1 to 2 stars.

"Great sofas & customer service"

Great sofas, and great customer service too!

One of our items came with a mark, and they sent round someone to sort it really quickly and easily. Really fast customer service, and really beautiful items. Would buy from again if I ever need another sofa!

"Caleb Cartwright is a charming young…"

Caleb Cartwright is a charming young man bringing a cheerful atmosphere into the restaurant would defo come too eat hear again

"Go here for quality goods!"

Great quality products with regular updates and efficient delivery.

"Leather sofa"

Great all round service from start to finish

"I am sure the sofa is going to be…"

I am sure the sofa is going to be great......when, or if it ever arrives. Judging by the rest of the reviews on here I am not holding out much hope. Sofa ordered in early Feb, 10-12 week wait with delivery arranged for mid May. We got rid of our old sofa in preparation only to have our delivery cancelled. WE then had to chase Lounge for an update as Wincanton the delivery company stated it was "ready for delivery". When we finally got someone to answer at Lounge we were told production hadn't started yet. We have been told they don't know when it will be ready but likely not until July or August due to issues with fabric. I completely appreciate there are global supply issues as Lounge seem to be responding to all these comments with, but the seemingly zero info about the order until we chased is terrible customer service...... and has resulted in us having nothing to sit on in our living room for what will probably be 3 months. Over £1300 for no product and this service is not on..... and what really gets me is they are still advertising the very same sofa with a 10-12 week wait on the website. I would perhaps suggest at least adjusting this to manage expectations of any future customers you have. Not that I will be recommending this company to anyone I know.