"What a fantastic chair"

What a fantastic store! Visited the Chiswick store and bought 2 Joseph chairs.
We loved them so much, we went back for another one.
Staff were very welcoming and provided swatches so we could decide at home.
I highly recommend this company :)

"Exceptional Quality & Service"

Excellent sofa bed purchased from the Chiswick store. So very comfortable and easy to put up and down. All our visitors super impressed with the quality and comfort, as well as the size. So clever.
The staff were very helpful and gave the best advice.

"Large 4 sectional with footstool"

4 piece sofa was ordered and then additional order for footstool and cushions, sofa was delivered around the estimated time but feet attached so made delivered slightly harder. Footstool and cushions were delayed 2 times after delivery dates were confirmed via 3rd party. Additional purchased cushions do not match the sofa as piping is not on them but are on the ones included with the sofa. Once ordered on website it’s like a ghost town, no updates provided until very last minute. Quality is good, fabrics are good quality, you do get a slight plastic noise from the inner materials.

"Great product - only hiccup - unable to log on to Lounge Co site as existing customer…"

Had bought a Lounge Co sofa from Furniture Village back in March and an armchair direct from Lounge Co a few months later. We decided we wanted another armchair but wanted to try it out in person so went to Stokers in Chester. Mark in the shop was very helpful but the system wouldn’t let me log on as an existing customer so had to input all my details - wasn’t a major issue as got the order sorted in the end but took twice as long as it should’ve done. Don’t know if this was due to Lounge Co system or if it was because it was done via Stokers. Saying all that we love our sofa and Lounge Co are great at communicating. Can’t wait until we get our new chair!

"Helpful staff"

Helpful staff, good to see all the sofas in one place and huge swatches which was brilliant. Would definitely recommend a visit to one of your stores.

"I would not recommend this company at…"

I would not recommend this company at all.
Initially we were told 10 weeks, then another month, then another month until 7 half months later the sofa arrived!

The manager agreed after the sofa was delivered she would call to discuss the whole mess, but having now sent 3 emails and tried to call I have heard nothing at all

"Excellent company"

From ordering material samples, to receiving the actual sofas, everything has been so easy, and straightforward.
We are SO happy with the sofas, they are exactly what we wanted, and look so very expensive. They are very comfortable, yet firm, and look fantastic.
We were kept informed at every step of the process, and even the delivery firm used (Wincanton), kept us up to date with the progress.
I will definitely be recommending The Lounge Co. To friends and family!

"Highly recommend"

I can only speak for The Lounge Co., Islington and the welcoming service I received from Paulina and Glenn. Nothing was too much trouble for them. They answered my endless questions and queries and made suggestions which I had not thought of. Most importantly, it was service with a smile.

"Highly recommend The Lounge Co. Great Service"

Highly recommend The Lounge Co. It has a really good selection of styles and fabrics. The staff are really helpful and friendly. Managed to secure a great bargain when the showroom was having a change around and thus selling some of their stock at a fantastic discount.

"Great quality but delayed delivery"

I order x4 pillows to match my new sofa and took up to 4months and constant emails to receive. Customer service did everything they could but said it was the manufacturers delay. Once they arrived I loved them, great quality and match perfectly. Very happy with the quality but the delay was frustrating.