"Very good service xx"

Very good service xx

"Almost a year to wait for furniture and poor communication"

Ordered sofas and paid deposit in September 2021. We have had poor communication, have had to chase this company to get an initial update. Once we were in contact, they said they’d have our sofas by April 2022 and the delay was due to fabric shortages.
In April 2022 we were told the sofas wouldn’t be in until 20th May and we’d be contacted to arrange delivery.
We received a text two weeks ago stating the order was ready and we duly arranged delivery for 25th May, booking holidays from work.
On 20th May we received an email to say ‘fabric shortages had delayed production plans’ and we were not receiving our furniture as planned - clearly our order was not ready.
Nine months is an unacceptable wait for sofas, with poor communication and an attempt to deceive customers - the order was never ready and the initial booked delivery date was only to placate irritated customers. Would not recommend.

Update - it’s now almost a year since ordering and we have been told on several occasions the order is due to be delivered, and that we would be contacted a few days prior to confirm.
Once that date passes, I have chased the order (again, continuing poor communication) only to be given a flimsy excuse and meaningless platitudes. So far there has been ‘a holiday for the delivery company’, ‘fabric shortages’ and the catch-all term ‘circumstances beyond our control’.

I have asked for a call from someone senior but have not received any contact as yet.

"AVOID!"

AVOID! We ordered our sofa on the 20th OCT 2021!!! It's now mid May 2022 and still no sign of it. In this time we stupidly



got rid of our old sofa expecting our sofa when Wincanton arranged a delivery date in March, my baby was born the 23rd March and no sofa. Lounge Co suspended the delivery without our knowledge and here we still are being led round and round in circles


Update 15th June:
I gave Trust pilot my order details heard nothing.
My partner rang today, had another message from Wincanton to say its ready for delivery just for it to be sudpended again the same day, Lounge & Co now saying half of the sofa is missing (right hand chaise)?!

"Settee looks fabulous"

Settee looks fabulous, slight confusion on the delivery date? Hence 4 stars, but worth the wait, lovely 4 seater blue settee

"Lovely chair but what a pity about the…"

Lovely chair but what a pity about the length of time between ordering it (early January) and delivery (7May). No explanation or contact from The Lounge co. Only communication was from Wincanton who delivered it. I do think that some sort of update from the Lounge co would have been good.

"Worth waiting for……."

A long delivery period but the quality of the sofa is excellent.

"Quality of cushions and sofa excellent"

Quality of cushions excellent but rather expensive,
I have a sofa which was excellent value for money and my only complaint was the feet of the sofa do not sit well , they look cheap which spoils the overall effect.

"Lovely Furniture Not So Lovely Customer Service"

I purchased a chair & sofa through Furniture Village. Both items are fine. However, my sons puppy chewed the legs of the chair. I’ve had quite a lot of email contact with Customer Service & paid for 4 new legs. All was going well until a parcel arrived unannounced containing 4 dark brown lumps of wood. They look nothing like my chair legs. I contacted TLC immediately, since then nothing other than advice about the time scales involved. I’m currently £142 out of pocket with chewed chair legs and no replacements in sight. Hopefully, this review may have a positive effect & I’ll see the correct chair legs soon.

My review did exactly what I wanted it to & prompted a phone response.

Laura did exactly what she said she would & phoned me to sort out the issue. There’s still going to be a bit of a wait, but because of this a generous gesture of goodwill has been made. It’s such a shame that there were previous problems as I really like my furniture, the quality is good, it’s just that the aftercare was a bit iffy.

UNFORTUNATELY, AFTER THE INITIAL FLURRY OF ACTIVITY I STILL HAVE NO CHAIR LEGS & EMAILS ARE GOING UNANSWERED.

I have now spoken to Esther by phone. Considering she was my initial contact at The Lounge Company, she had absolutely no idea what was going on. Eventually, I got a callback to say the legs have been dispatched. Hopefully, they’re the right ones.

"Have only put 1 star as I imagine this…"

In fairness feel need to provide update, - my cushions were delivered last week (beautiful) and monetary refund was also made, Very satisfied after initial muddle.
Have only put 1 star as I imagine this is for our order of 4 cushions which were ordered and paid for on Jan 3rd and still have not received!!! After chasing earlier this week was told they had been delivered and signed for - unfortunately not by me - I live in Norfolk and they were delivered to Dorset!!!. Am still awaiting an update as to what has happened and if/when they will arrive.

"Would highly recommend"

Recently bought a sofa from branch in Chiswick. So so pleased with my sofa, great quality stylish and hard wearing in my busy home. Can not fault customer service, easy, helpful and quick delivery. Would highly recommend x