"Real human service"

Each time I called in for an update I was given a proper explanation as to the status of my order and team members were extremely courteous.

My Rose sofa is absolutely stunning and looks exactly as seen in the showroom!

Special thanks to Jo for updating me on lead time throughout.

"Couldn’t be happier"

Ordered a snuggler (Holly) and a sofa (Lola) and couldn’t be happier. They are both very comfortable and look beautiful. The staff in store (the chiswick store) were extremely helpful and knowledgable, they even let us bring our dog into the store and try sitting on the sofa - which tested the truth of the pet friendly fabrics!
Only criticism is a long lead-time for delivery, but not dissimilar to other shops and definitely worth the wait.
Whole family (including the dog) are extremely pleased with both items!

"Fab consultant at nottingham store"

Fab consultant at nottingham store - thank you Nick Cameron not at all pushy and very knowledgeable and helpful.

"After 3 months waiting"

After 3 months waiting, our couch was delivered a couple of days ago. No one had warned us that this specific couch was delivered in 1 piece only. I called customer service and talked to a woman who advised that “all couches were delivered in 2 pieces” and that I should have known. Sadly, mine was delivered in 1 piece only and did not fit through the living room door.

"7 months to make and deliver 2 sofa’s…"

7 months to make and deliver 2 sofa’s when making the purchase was advised it would be 3 months. One of the sofas is making a loud noise when sitting on it.
Nice style and material.

"Great service"

Great service

"Delivery times are a lie and they know it!"

Lounge Co. must stop lying to us customers and keep blaming Brexit, the war, covid and everything in between for its incompetence.

I bought a sofa and a footstool on the 8th June 2022. Brexit, the war and covid were already a fact when they told me the goods would be ready for delivery 7 weeks later around the 27th July 2022.

It’s the 26th August 2022 (11 weeks since the e-mail got sent) and the goods are still not ready.

"Terrible service and misleading lead times"

Worst service I have experienced from any company ever. We ordered (and paid deposits on) 2 sofas and 2 armchairs in early January and were told that there was an 8 week lead time. Almost 8 months later they have still not arrived. The relatively short lead time for sofas was a selling point and one of the reasons we chose the Lounge Co.

We have had lots of excuses - blaming “the supplier” and no ownership of the issue. They did offer us a discount as dates have moved several times but as of today they still can’t give us any indication as to when the products will be available. So we have cancelled.

Nice people but no ownership of the customer relationship and incompetence when it comes to supply chain management and now we are back to square one when it comes to buying sofas (in an inflationary environment).

The whole experience has been incredibly frustrating.

"Avoid this company."

Ordered the Rose sofa online on 5/6/22, the website stated that it should be delivered within 7 weeks. 7weeks later we had not had any communication from The Lounge Co. Sent an email to customer services to enquire when it would be delivered. I was informed that the fabric that I have chosen wasn’t expected to come back into stock until mid September! They apologised for the lack of communication and said I should have been informed. Cancelled my order. Would not recommend.

"Longish wait but worth it"

Really pleased with the sofas we ordered when we received them. Build quality and appearance seem first rate and as we had hoped for.
Unfortunately, due to world events we presume, we experienced a seven month wait and two delivery cancellations before receiving them which resulted in us sitting on garden furniture in our lounge for four months and kind of took the gloss off the experience 🙁
The Lounge Co sort of kept us up to date as to the delays which we think were due to circumstances beyond their control.
The sofas are great though and the delivery service (eventually) first rate.