"Worth the wait!"

Worth the wait!
I waited so long for these chairs to arrive,and I was so excited when they did, and I was not disappointed. They look and feel amazing. And they are so very comfortable. I would definitely buy again and highly recommend. Dreamlivings was by far the cheapest site for these chairs (they are offered on high fashion homes for more than $100 more than dreamlivings). I ordered them in April, they came in late June (but I expected that, they were very upfront about it). I was worried about the comfort, but the sales person I called told me this is their best selling chair, and he has one in his office, and convinced me it was comfortable. And it is. This is my proudest purchase in years! Strongly recommended

"Customer service staff was great!!!"

Customer service staff was great. Chairs arrived a bit damaged. I ordered 6 chairs and 3 chairs were slightly damaged. The handle at the back was not painted properly.
1 chair the handle was installed on an angle.

"Looks very high end."

I gave them 4 stars only because of the long delivery time, 13 days. The pieces arrived securely packaged and were exactly as pictured. It is a lacquered piece and looks very high end. Warning, they are a bit on the heavy side, so get your furniture sliders out or help to move them in place. Everyone that has seen them loves them. I am using them as nightstands. Customer service was also very responsive to my inquiries.

"A MONTH to receive my package is NOT…"

A MONTH to receive my package is NOT acceptable.

"My wife and I were looking for a small…"

My wife and I were looking for a small room chair, and we must have looked at 100 places. We finally found their Bethany chair, and it was just right. It was shipped yesterday, and I couldn’t be happier. Milan helped us rush the delivery because we’re having a house warming for my brother, and they went above an beyond to get this to us in time. It great to see great customer service, and companies that really give that extra push to create a wonderful experience. Love the chairs and we’ll be back for more in the future!

"Impressed with customer service"

UPDATE: After I submitted my inquiry to their customer support email, I received a call back within a few hours. I spoke to one of the managers who was very apologetic and explained some of the issues that they are experiencing with the product supplier. He gave me an updated ship date that he had received from them and offered up some solutions to make it right for me. Working in the customer service industry myself, I understand the position they are in and I really appreciate the fact that they promptly responded with an update and a solution.

ORIGINAL POST: I ordered an item back in February. They called after I placed the order to say that the item was not in stock with the supplier and it wouldn’t ship until May. They offered to change out the product for another one, however I was not in a rush. I foolishly said that I would wait until May. Well, May came around and I asked for an update. They responded back promptly saying that they will reach out to the supplier and send me a tracking # when it ships out. May has now come and gone, and we are halfway into June. Still haven’t received a tracking # and asked for another update today. We’ll see what the response is. My advice is to go spend your money elsewhere.

"The order confirmation did not include…"

The order confirmation did not include an expected date of delivery. Each time I called, they said it had been shipped and was waiting to be delivered in a few days. This process went on for months! I began to wonder if the business was not legit. Then it was finally delivered, again, with no communication telling me to expect the delivery.

"Did not ship on time"

Said 2-5 days to ship, then said out of stock. I asked to cancel the order and was told it will Be cancelled. Now 16 days later they are shipping something I asked to cancel.

"DO NOT TRUST THIS COMPANY"

DO NOT TRUST THIS COMPANY. I’ve been waiting for over a month now and I have yet received ANY notification whatsoever. This company is so FAKE. I have left countless messages and emails and not one single response.

"Excellence! Love this company."

I looked at an accent chair that I really wanted, but I wasn't able to afford it---until I found DreamLivings.com's fair pricing. I am so very impressed with its free shipping, fair prices, and excellent customer service. I am going to recommend them to my friends and family as they have my full trust.