"Great stay"

Great stay at station apartments. The apartment was clean, spacious and just what we needed. The location was also perfect, 5 minutes off the motorway and 2 minutes from the local shops and train station. Will definitely be booking again

"Great Customer Service"

Great Customer Service

"Incredibly disappointing, Fleet …"

The accommodation is in very poor repair. There is no care or thought that goes into the service. They charge a £150 security deposit so you have to spend your break away sending messages listing and evidencing all the existing damage so you don’t lose your deposit!
Used tissues found in one bed. Two different entry codes sent on different messages which was unhelpful.
Leaking bedroom ceiling. If it was my company I would be ashamed to be linked to this property and those that manage it.
Paid £420 for a 2 night stay so expecting decent and pleasant at least , I wouldn’t pay that figure as a monthly rent for that place. After many emails I was offered a £50 refund and that was down to having water leak onto us when we were in bed! Where is the care ?

"Would not recommend this…"

Would not recommend this property,turned up for New Year & walked into the property not being cleaned got in touch with the owner to say she thinks there coming to clean this was 4’oclock she then asked could we go out for food & someone will come in & clean, returned 2 hours later to only beds being made nothing else done & all the dirty laundry on the mater bedroom floor,we left immediately & asked for a full refund which they have not hesitated to do but money is still pending,great start to our New Year ☹️

"Great location"

Great location. Shops and restaurants right downstairs. Flat is modern and new with good kitchen and bathrooms. Bedrooms a little noisy in the morning
Pillows team were easy to reach and extremely helpful. Good communication and check in instructions. Thank you

"Great communication"

Great communication, lovely clean cottage.

"The whole process from booking to…"

The whole process from booking to getting access to the flat was straightforward and worked well.
The flat was clean and had everything we needed for our 3 night stay although we found the mattress on the double bed was a bit too hard for us!

"0 star"

Hi
Sorry to say but it was a very bad experience first of all i have arrived at the property late night i try to put the code and open the key box code was wrong called the customer service they said the is right after 1 and half hour I called again to ask then they give me multiple codes 1 was right. Wen i enter the property not much cleaning bathroom toilet seat was broken there was no lock at the toilet bed sheets was dirty and the floor was very noisy could not sleep properly. There was alot issue i have take the pictures and sent email to pillow partner at same night no response.

"The property was a really high standard …"

The property was a really high standard, clean and the decor was lovely 🥰

"A good sized flat"

The property has nice sized bedrooms and living area space. Quite good heating and shower