"UNDELIVERED bike ordered February 2024"

I placed an order for an electric Moulton bike from the 9 of Feb 2024 with an expected delivery date of April 2024. I corresponded back and forth throughout the next months about a confirmed shipping date. I understood that there may be valid reasons for a couple of delays but after a series of unexplained excuses throughout the months (and seasons) that have passed, this became very frustrating. I have advanced the payment when I placed the order in good faith. To date --a year later --I have not heard back from John from my last email in November when I asked again for a refund. Please do the right thing to fulfill and satisfy the customer's order.

Thanks,
Don

"I ordered some stuff for my Moulton TSR"

I ordered some stuff for my Moulton TSR from Driiven and there was some problems with the shipping to Sweden,
the carrier didn’t pick up. But the people at Driiven really worked hard to get it sorted and was very helpful and nice to deal with. I can highly recommend them.
Christer Byhr, Gothenburg, Sweden

"B&W folding travel case"

B&W folding travel case - I ordered M size but late discovered it has been discontinued by the manufacturer. Great communication helped to resolve and get me an alternative which I am delighted with.

"Maium rainwear"

Maium rainwear - Well made/Great service

"Driiven eMoulton"

Driiven eMoulton - A fancy bike with a fancy price tag but worth every penny.

"Driiven eBrompton kit"

Driiven eBrompton kit - I am as excited as a kid at Christmas - ride eat sleep repeat

"Driiven electric kit"

Driiven electric kit - I got this via the cycle to work scheme and although it took an extra week longer than they estimated I love it and will be enjoying my Bromption every day. I'd like to add that it is best to get them to do the installation professionally.

"Driiven electric kit"

Driiven electric kit - I got this via the cycle to work scheme and although it took an extra week longer than they estimated I love it and will be enjoying my Brompton every day. I'd like to add that it is best o get them to do the installation professionally.

"Communication was reasonably good"

Communication was reasonably good, although issues with holidays and the team from Driiven travelling and attending bike exhibitions as felt that they were setting up a new business. Took longer than expected for delivery.

"Superb Customer Service"

Great contact and updates via e-mail, phone and WhatsApp.
The best customer service I’ve experienced in many years.
Highly recommended.