"I have used health monthly a number of…"

I have used health monthly a number of times in the past and always been happy.
Unfortunately I have been waiting for an order for months now, when I email to ask what is happening, I don’t get an answer to my question asking where my order is, I just get a reply saying sorry it’s delayed.
Terrible customer service

"Didn't even receive my item 😡"

Didn't even receive my item 😡

"Still waiting for my order"

Still waiting for my order. Even it was ordered from China should be arrived. Never I will order from HealthMonthly.co.uk !!!

"order still hasn't been received"

order still hasn't been received. It was ordered at the beginning of August.

"Item did not arrive."

Item did not arrive.

Then had the audacity to ask for a review.

AVOID

*to answer you’re reply. Maybe send emails to inform customers items are running late and turn off your ask for a review automation until items are sent

"I did not receive the order contacted…"

I did not receive the order contacted so many times no reply lost my money

"I have ordered over three months ago…"

I have ordered over three months ago and am still awaiting my product. I have contacted them several times for a refund but just got an automated response, blaming the Covid crisis. There is no phone number to speak to anyone about this. This company is a rip off, they take your money and fail to deliver. To avoid disappointment, I would avoid buying anything from this place.

"I have waited two months for a UK…"

I have waited two months for a UK delivery. I have had three requests for updates and have two identical responses telling me how individual and unique our relationship is and how I should not leave an unfavorable review because of the global health crisis. Apparently they don't know that this crisis was navigated almost completely on the postal and delivery system of this country. My request for a refund has not been responded to so i suppose our unique and special relationship is no longer as deep a bond as it was when they took my money and failed to deliver the goods.

"new UK delivery charges too expensive"

Please consider putting back your UK delivery charge policy, the new one is very costly and you will loose your customers like this

"I am afraid I cannot give you more than…"

I am afraid I cannot give you more than one star.
My order was placed over 2 months ago and nothing has materialised yet.
I informed you of this but to no avail.