"Heed these reviews and avoid! "

As per many other reviews here which regrettably i've only come across since falling foul of using Launa myself. Had a recent composite front door installation done by Launa and their subby fitters and surveyors. Door leaked rain water within 48 hours of installation. Wrong sealant used do it just turned to mushy putty within same time frame. Took weeks to get someone out to look at it. Surveyor sent out who agreed door was installed poorly and frame was warped at top and bottom like a banana causing the poor seal and water leaks. Said he would advise Launa that a new frame was needed and bottom sill had been installed incorrectly. Launa disagreed with their own surveyor's findings(?!) and sent the original fitter back out who insisted door only needed adjusting. He also commented "I hear the surveyor's been gobbing off". Due to warped frame it is already at it's max range of adjustment and the fitter has simply has just botched it with no interest in actually doing a good job. Now, one week on, door handle needs to be forced to close properly and we can still feel a draft from the front door. I'm no longer entertaining the above sort of service and will be taking action via legal routes to pursue a rebate of the £1700-ish in outlay for this shambles.

"Warranty concerns"

Six years on and a locking window handle stuck in locked position. Contacted Network Britannia and was told the ten year warranty doesn't cover window handles despite the original Launa contract saying the ten year warranty covers the windows and their components (are locking window handles not window components?) and that I would have to pay a £107.10 service charge. Needless to say, I declined and, after searching the net for instructions, fitted a replacement myself. So disappointing after the excellent work carried out by Launa in fitting the windows. OK, so the replacement wasn't expensive, I had the required tools and was able to release the lock to get at the lower fixing screw thanks to a video on Youtube, but it's the principle (or lack of it) that warrants this one star review

"Tough but Fair"

Customer service is terrible. Mistakes with installation dates and constant reminders about payment when payments were made. It was very stressful to deal with them, however doors and windows appeared to be installed well.

"Don't turn up"

Agreed a date and time to come and quote - they didn't turn up. No communications.

"Customer service is non existent"

Customer service is non existent. They didn’t stick to delivery date they promised. They are a very difficult company to deal with. Saying that, the fitters who came were brilliant and the French doors are exactly what we ordered and look good. To conclude good product poor service.

"An excellent service"

An excellent service, so far. The rep (Elliot) who came round to visit and give a quote was on time, polite, very helpful & friendly.

Elliot has given me a competitive quote which was fully explained and has left me time to think about my next decision. I will give it all some thought and reply in a couple of days.

Great service, many thanks.

Paul

"Lovely new conservatory!"

I ordered a new conservatory (windows and roof, keeping existing brickwork) in September 2021. A very helpful salesman, Terry, came within a few days, and we had a quote within a week and a surveyor visit within another week. We approved the surveyor’s designs which arrived promptly, and paid a deposit. We received a free insurance policy after the deposit. My only criticism of Launa Windows was that we then heard nothing whatsoever from them until 4 months later, when they contacted us to agree a fitting date. It would have been reassuring to have a few emails while waiting, updating us on progress. Also at this point all the bills came at once, during the fitting week, whereas they had said they would invoice us for further payments along the way while we were waiting. However I haven’t knocked off a star, mostly because of Lynn in the office, Tristan the fitter and Dave the electrician! Together they made the whole experience really good. I have never seen anyone work as hard as Tristan, he put in 5 very long days, not finishing until late as needed, and he was so helpful - nothing was too much trouble. The end result is excellent, and the few very minor issues we noticed on completion (Friday) were remedied on Monday just 2 hours after I called Lynn to report them! Unbelievably good customer service. Dave the electrician also did an excellent job, and Lynn in the office was friendly and professional. All in all, I would recommend Launa, and would choose them again.

"Picture window"

My husband passed away 15 months. I asked Launa to make me a double glazed lead window of my husband last fishing trip. 💖What an amazing job they did. They captured the photo so well.
A great big Thank you

"Don't bother"

Don't bother we had windows front door and conservatory. Windows and door where fine it took over a year to get the conservatory. Lack of communication taking g weeks to reply back. They didn't order the glass coyseing more delays and didn't won't to hear any of my complaints just wanted there money even if there mistakes cost me money in storage so on. Left site in a state fitters left site when we wernt home so no chance to point out things they hadn't done. Do not bother.

"Great service from all, start to finis"

First of all its important to know that I won't hold back on being critical, but where praise is due then I'll give it. This review can be nothing but praise for the whole team from start to finish. Due to Covid there was a delay all round, so the fitting of our new conservatory roof was heading for very wet times. John and I agreed a start day, but also agreed if it was forecast rain that we could move it. On the day I rang him to say a no go as heavy rain imminent. Not a problem and they were on their way too. Ian and Seth arrived later in the week and job done in 1 1/2 days nearly, they had new roof on in one day, very professional job. Wouldn't hesitate to recommend the company.