"Mismanaged Transfers and Lack of Accountability: A Holiday Nightmare with SNO Travel and Club Med""

Unfortunately, our holiday organized through SNO Travel turned into a distressing experience due to a significant oversight in coordinating our transfer arrangements with Club Med. Despite providing accurate flight details, both parties failed to ensure the correct transfer time, leaving us in a predicament just a day before our departure. Resolving the issue demanded hours of negotiation and persuasion, with Club Med initially suggesting an exorbitant £500 private taxi as the only alternative. Eventually, they agreed to adjust our transfer time, albeit placing us in a cramped car with another family for the journey from Tignes to Lyon. The overcrowded conditions led to my children suffering from motion sickness throughout the ordeal, casting a shadow over our last days together as a family.

Despite persistent requests over the past three weeks, neither SNO nor Club Med have fully acknowledged their responsibility for the error. Instead, we received a tepid apology devoid of direct accountability or a commitment to rectify the situation promptly. We entrusted SNO as our travel agent precisely to avoid such mishaps, yet they failed to ensure accurate coordination with Club Med and now evade accountability for their oversight.

This experience underscores the importance of evaluating a travel agent's commitment to client support beyond the booking stage. While they may excel in arranging holidays, their true measure lies in how effectively they handle unforeseen challenges like ours.

"Fantastic company"

I have used SNO for quite a few years to organise our ski holidays, sometimes with a group of us going and this year just myself and my husband. All the staff we have dealt with have been helpful, pleasant and courteous. They go out of their way to help find a holiday, even though I ask multiple questions! I would highly recommend this company, massive thanks to Calvin and Kristina especially.

"Sno have gone above and beyond…"

Sno have gone above and beyond expectations for a big group of 13, from the beginning they have been brilliant and when we have had to change a name last minute after checking in, they were on the case with the flight provider until it was sorted. THANK YOU ALL.

"Calvin from SNO went above and beyond…"

Calvin from SNO went above and beyond to help us find a ski holiday! very helpful.. Will defo call again in March .. many thanks for your all your help

"Kristina and others were exemplary"

Kristina and others were exemplary. Would thoroughly recommend

"We have been booking with SNO and…"

We have been booking with SNO and Calvin McManus in particular for many years now. He and the whole team are fantastic! Thoroughly recommend. Thank you. Ben

"Great ski travel company"

Calvin is an excellent travel advisor at SNO - super friendly, helpful, patient and knowledgeable. He quickly replied to my request & came up with a brilliant ski package. Highly recommend this company for easy communication & quick assistance. Thank you!

"Natalie provided an excellent service"

Natalie provided an excellent service - frim initial enquiry to completing our booking. She listened to our requirements, and offered several excellent options which fit the bill. She was patient with our questions and her knowledge was in depth. Her help was much appreciated.

"SNO were great from start to finish"

SNO were great from start to finish, I could have booked directly with Hotel owners but wanted to make sure SNO ( thank you Natalie) got rewarded for their hard work! All the team were super efficient at replying promptly.

They sorted the lift passes, ski hire and answered my various questions ( always get them in a big group- 20 of us!)

Would highly recommend them.

"Excellent service ."

Excellent service .
Well organised and always kept up to date with information etc .
Friendly and professional service .
I called numerous times with questions but Richard and the team always cooperative and responded with all the information I required .
The experience with Ski Beat and the chalet was fabulous .Great host ,comfortable chalet well catered for 6 adults and 2 children .
All the ski hire and passes organised by SNO for us which were at the chalet when we arrived .
Would always use this company for any future ski trips