"Great company with competitive prices…"

Great company with competitive prices and excellent technical support. Only support line where I did not have to wait in a queue to speak to a competent human. Thanks Pulse8!

"I just moved to a new build and called…"

I just moved to a new build and called Pulse8 to speak to someone about joining up. They kept me on a waiting queue for close to 30minutes. That was all the information I needed to make up my mind.

"Extremely disappointing service"

Extremely disappointing service. Connection bandwidth was bad when contacted customer service to disconnect service within a week - they charged even though it was within 14 days. Payment made but they charged another 2 weeks for service termination but service was disconnected immediately where I was left with no service for some time before I changed service to new service provider … Customer service team Laura, Sam and Archie (?) were terrible and absolutely no sync as had contradicting statements from them when it comes to service. I won’t recommend this to anyone and it was a mistake selecting this company 😡

"Outstanding Service"

Switched to Pulse8 FTTC service recently and the whole experience from order to fulfilment has been outstanding. Sam from the support team answered any queries I had promptly via email and telephone. On the day of the switch, minimal downtime (literally 2mins which it took me to enter my new username /password details into my router) and got connected straightaway. Connection speeds with Pulse8 have been stable and fast (78/19) which is the max my line can handle. Plus the added bonus of no contract which gives flexibility but for the price point and the quality of service I am receiving I have no plans to move!

"Brilliant service from Pulse8"

Pulse8 have been brilliant. After a month with no internet and 14 hours of phone calls to BT to try and get broadband after moving house, I finally talked to Pulse8 who sorted it out with no fuss. So great to be able to speak to the same person when you ring.

"Cannot praise them enough"

Cannot praise them enough. Being able to speak to a real human who is able to give helpful and honest advice is worth it’s weight in gold! I wouldn’t change provider simply based on this. Thank you Pulse 8!

"Excellent service"

When I need to set up a service, and I've now moved up the gears from ADSL to Fibre to the junction to Fibre direct to the house, Pulse8 give helpful guidance over the phone. I never have any problems with reliability or speed. On the one occasion there was a problem, from a speeding van coming off the road and destroying the junction box, Pulse8 liaised well with the infrastructure people and gave me excellent advice. Given my experience of internet providers, and the experience of other people, I definitely recommend Pulse8 as excellent value. (I've been with them for over two years.)

"Excellent service!"

Excellent service!
I joined in 2016 after a horrendous experience with one of the "lowest common denominator" providers, whose technical support seemed to consist of a collection of c l o w n s in Mumbai, employed it seems, to frustrate the customer.

Yes, I'm paying more per month and support is only during office hours, 5 days a week. But, in the rare event you need help, you get through to someone within seconds.

Oh, and it a 30 day contract. But then you'd be a fool to go elsewhere, with such a stable connection and support.

"Absolutely fantastic service from these…"

Absolutely fantastic service from these guys. I've had only a couple of issues in the last 3 years with my broadband and they have dealt with it promptly and efficiently. Honestly can't fault them at all. Terrific bunch.

"Amazing costumer service!"

Amazing costumer service!!!

I'll try to make it short.

I've subscribed with them a broadband contract few months ago. I received the modem I choose and the service was ready to go the day we agreed.

Everything was perfect but there was a "small" issue, I couldn't reach the maximum speed. I contacted Sam from the costumer service who helped me to make several tests. We didn't find any issue on my side so they sent me another router, same model, in a couple of days, but the problem was still there...

At the point Sam decided to send me another router, the advance model that I got in a couple of days for free!!!

Moreover I sent back the two routers and in no time they refunded me the expense for the delivery!

Thanks Sam and Pulse8 for the amazing costumer service!