"Super Service"

Very helpful staff in the shop. Very organised and my order was ready for collection quickly.

"Very good customer service"

The staff here were honest very quickly about an item ordered being out of stock and were keen to keep me involved and informed about suitable alternatives to choose from, via sending emails and photos on WhatsApp. This made things very simple and smooth running for me, which otherwise may have presented complications, because I am disabled, so not able to visit the store in person very easily.

"Website is very misleading"

Website is very misleading. Ordered balloons online and when collecting was informed it would be an additional £25 for inflation despite checking ‘inflation’ at checkout. Meant that I thought I was spending £25 and actually spent £50 which was far over my budget

"The young lady from the shop called me…"

The young lady from the shop called me to check I had correctly requested an 80th ballon and offered to change the order to better suit
Good service thank you

"Names spelt wrong"

Names spelt wrong, ended up with different colour due to 3 failed attempts to get the spelling correct

"Amazing balloon and and such helpful"

Amazing balloon and and such helpful, friendly staff, including the delivery driver.

"My ‘go to’ for party items"

Beautiful balloons & the long lasting helium is fantastic! Delivered as scheduled. As always. Thank you so much!

"Great service"

Great service, placed my order in line the night before called the next day to say I’d be earlier than expected, my order was ready & waiting for, pleasant staff 👍

"Great customer service"

Great customer service. The staff were very friendly and very helpful.

"Fantastic Service"

Thank you to the Team in the Sutton branch for all the help and advice I received when choosing balloons and decorations for my Sons 18th Birthday party they made the whole process stress free and enjoyable. The range of balloons to choose from were fantastic especially the rude worded novelty ones!! Collection was very easy and quick everything was ready to go and again the staff were just a wonderful as when I was buying the balloons. I would 100% recommend them to anyone wanting a top class service as that is what you will receive from the Sutton branch!