"We are so so happy we went with…"

We are so so happy we went with Welocate! They made our purchase and moving experience super easy and minimized the stress and headache that is part of the whole procedure. Always helpful and quick to help. Highly recommend!

"I feel taken advantage of. "

**Update to respond to welocate's respond: I never offered to take down my review they asked me to amend it via email after they reported my review being illegal to trustpilot.
What I have written them via email is quote "My review states my experience through the process, and what happened. I am happy to amend the review with the agreement we can reach, hence other people can see." End quote


**Update: After placing the review here person from welocate called and told me that everyone can understand their packages only not me (in a specific tone), and when I asked him please not to call me an idiot, he accused me of only trying to get free service. Under enourmous amount stress in the past week with the aparment buying process I ended up crying and asked him just to just imagine my situation. He told me to send them an email and he will take a look on Monday. **

I got in contact with Welocate through ING`s mortgage advisor. Everything seemed fine, but I have decided to go with another mortgage advisor, so I emailed them to ask if it is ok for them or do we need to make any changes.
2 different people
both confirmed via email that it is not a problem. Everything stays the same.
I signed the Welocate HomeBuyers Plan and they emailed me the General Conditions for the HomeBuyers Plan which included purchasing guidance, an appraisal report, construction report and notary, for a fee of € 2.495 which was called general conditions of Welocate BV Home Buyers Plan.
When I found the apartment, I want to put an offer for, they emailed me the `next steps` with a document stating: "Appraisal, Construction check and Notary Welocate will arrange these products through our sister company. The costs of these products are included in your package."
After the email, an agent called me and said that she would like to offer me the above-mentioned documents arrangement on a discount, instead of €3.000 it will be only €2.500.
I was so surprised didn’t know what to say, so they connected me with the original agent, who said, no you do not have HomeBuyers plan, you have Buying agent.
Basically, what she stated is that the € 2.495 only included the real estate agent, nothing else, and it is an additional €2500 to cover the Appraisal, Construction check and Notary.
I pointed out that the document I signed was called "Welocate Home Buyers Plan order confirmation" and the attached terms and conditions clearly states what is included.
Then she kept changing a subject to I should have informed ING and Welocate together that I will have a different mortgage advisor and that I only signed for Buying agent and blamed her colleagues because they are not sales but operations for not informing me well. She eventually said that she needs to talk to her supervisor, I have not heard from them since.
Also, during the whole process, the real estate agent appointed by Welocate was saying the documents mentioned were included in my package and it was confirmed by the terms and conditions as well as the next steps document.
They had absolutely no idea which package I had, or what was even included and taken zero accountability and claimed, I only signed Buying agent and not HomeBuyers Plan which is not the case and I have emails to back that up.
When I pointed out that what I signed stated HomeBuyers Plan with HomeBuyers Plan terms and conditions, Agent simply said I am wrong without looking into anything.
As an expat, trying to rely on such a company, did not do any favors for me.
Even through their own terms and conditions provided states what’s included, they deny it and ask me to pay more. And me as person against a company, what choice do I have? I feel taken advantage of.

"Very prompt support"

Very prompt support, knowledgable team and value for money. Save a lot of time for me to navigate the challenging real estate market in the NL. Highly recommend!

"You're in good hands with WeLocate"

I acquired services from WeLocate for buying a house in the Netherlands, and it couldn't go any more smooth for me.

They helped me throughout the whole process, introduced me to the best real state agent and house inspection company.

Thanks

"Welocate was super usefull "

Welocate was super usefull !

they took care of everything, they made the buying process of my home stressfree.

"Seamless Home Buying Experience with Welocate: Highly Recommended!"

Welocate was a huge help in buying our home in the Netherlands. They made everything easy and smooth, handling all the details from real estate agents to notaries and translator services, so we only had to deal with the mortgage. We heard about them from a friend, and thanks to their support, we got our new home without much hassle. Their service was brilliant and very responsive. Highly recommended!

"Our journey to become the own the…"

Our journey to become the owners of the best house was long, but Welokate did all the support and help we ever needed. We are grateful for all the hard working professionals who came together and made this possible. The arrangement of the appraisal report, notary and of cause help with viewings and bidding. The online support was provided so far we had anything to ask.
Thank you!
Best regards
Victoria

"Overall quite happy with the service"

Overall quite happy with the service. Welocate responds quite fast and everything was arranged in a timely manner.

"Very good and responsive customer service!"

Welocate organizes everything professionally and also responds very well to my questions. Very happy to buy my 1st home with Welocate :)

"Fast & Reliable"

I had already signed the purchase agreement, and needed a quick evaluation report. I called welocate, and even though it was on a Friday and in the middle of spring break, they quickly arranged evaluation report, notary and translator appointments. All of this with a great price. Highly recommend!