"Was very happy with product"

was very happy with product. good quality.
really comfortable, friendly communication.
I would recommend these chairs. & this company to anyone. thank you Angela.

"Great Customer Service!"

I initially had a problem with the first fan I purchased so contacted Kelpin who were absolutely brilliant and sent me a replacement. No issues with replacement. Great fans, just what I needed as temperatures start to rise, and I love the timer feature! 5* service / product.

"Problem with folding chairs sorted!"

Having purchased a pair of folding camping chairs from Keplin which arrived the next day, I discovered a problem with one of the pins holding one of the legs in place which was unsecured and couldn't be fixed or even removed. However a phone call to their customer service department followed by an email with attached photo of the issue resulted in a second pair of chairs being sent without further question and instructions to keep the first pair. These arrived the next day and so now I have not 2 but 3 usable chairs! Such excellent service in sorting out a problem without fuss would certainly give me confidence in buying from this company again ... oh and the chairs are great.

"Good quality zero gravity chairs …"

After having problems with my first order but eventually got a refund I decided to order directly with the company. Ordered Saturday delivered Sunday . Chairs were perfect . Looking to order some more in a couple of months time. My faith has been restored

"Absolutely amazing service."

Absolutely amazing service.

Friendly and professional throughout. We had a challenge with the initial order (courier didn't deliver) and they immediately dispatched a replacement - no questions asked.

Highly recommend.

"First class service"

First class service. Ordered 2 gravity garden chairs at 7pm which arrived the following afternoon. A great product which arrived quickly and in excellent condition. Great quality product and a first class service. Would definitely recommend to others.

"Excellent customer service"

I was keen to purchase some Keplin beach towels that were sold out on their website but Sam managed to track some down for me. She went out of her way to ensure I obtained them, was so very helpful and kept me informed. I have now received the beach towels and I absolutely love them. I couldn’t fault their customer service, it was amazing. Thank you Sam.

"Issues at start but all resolved, excellent customer services "

I ordered furniture from Keplin last weekend where it stated next day delivery. My order was received, confirmed, payment taken with a tracking number to date, almost one week later, the status says the same and order not shipped yet. I've emailed 4 times, called twice, just rings out, messaged via their Facebook and X social media and chat room on their website - not a reply from anyone! This is not acceptable and I am not happy at all. I ordered furniture, checked Trust Pilot reviews and all seemed positive, this was ordered for a garden party and not here yet! Update since writing this earlier. I have tonight after contacting a senior manager via a site had immediately contact from the company and a sincere apology. Fingers crossed it will arrive in time now. My sofa arrived 9 days after ordering and getting in touch, seemingly my order was missed as someone was off sick and they dont deliver to Scotland normally. Sofa built and in place in the garden. Looks good. Happy customer as all resolved. Apologised and kept their word and the customer service was excellent in the end, definitely would order again.

"Excellent"

I recently purchased luggage set and couldn't be more satisfied. The quality is truly excellent. Highly recommended!

"An absolutely amazing brand!"

An absolutely amazing brand! Their products are such good quality and so reasonably priced. Their customer service team is also so quick in responding and dealing with any problems. I will definitely keep on purchasing from them :)