"-1 Bad customer service. Do not buy."

-1 I purchased paint and color was not even close to sample. They said no return or exchange on paint. Did not say that on paint page. Found it after searching. I said that should not apply as paint wrong color. Then I asked for manager and would not get one. I spent a lot of money with them. But not anymore.

"deceiving and unhelpful"

I rarely leave negative reviews - this company had an item showing in stock that indeed wasn't. Three weeks later I am notified it's not in stock. This item was a pool vacuum that we were waiting on to be able to use our pool during the prime month of July. It's now been nearly 3 weeks since being notified and I've yet to receive my $358 refund. Two different customer service reps told me to expect it in 7-10 days on July 20th and I just spoke today and was told it hadn't been processed yet and she'll contact the manager to expedite the refund. When i kindly explained my disappointment that it hasn't been processed yet and that I've been receiving a runaround I was met with just a "have a good day" and a click.

Safe to say I will not be ordering again and am disputing the transaction on my credit card at this point.

"Terrible service"

Terrible service. This company takes your money for products they do not have in stock and do not know when they will have. Then they lie until you ask for your money back. Do not buy anything from this fraudulent company. Save yourself a headache.

"DO NOT BUY THIS PRODUCT, will cause cancer and destroy your pool"

The cover broke down in a week and has contaminated my pool with carcinogenic tiny pieces of plastic. The pieces covered all swimmers, clogged my pump and filters. I am back and forth with the seller and the manufacturer and no one will take responsibility. DO NOT BUY

"I purchased a pool float from them that…"

I purchased a pool float from them that lasted all of three days. It was expensive. Customer service said they could do nothing contact the manufacturer and hope they give a refund. They sold me crap and passed the buck to someone else. DO NOT PURCHASE FROM THEM

"Never dealt with such a s**t company…"

Never dealt with such a s**t company before. Wish I could give 0 stars. At first I decided to buy 2 pools which were in stock. The 2 pools were promised to be shipped in 3-7 days. I call back and they say 7-14 days. I'm like hmm alright. I then proceed to call back and they say its back ordered a whole month. W*F? Crap was in stock and said ready to ship. I call to cancel and its like the total same crap. Was promised the refund, then they apparently had to "accept" the refund? Today I was promised the refund and now I'm being told to wait another 3-5 days. F****ng bulls*** company.

"Do yourself a favor and only shop at InTheSwim.com."

Great Company!

"ZERO STARS IF I COULD"

ZERO STARS IF I COULD. I wish I would have researched this company before I made a thousand dollar purchase. The WORST customer service I have ever experienced. Purchased our above ground pool kit May 4th, knowing this was back ordered due to Covid. Site stated 2-4week back order. After 2 weeks I received an email stating this was shipped. It was not. What arrived was the “Free gift” with purchase. 4 weeks past and I contacted them again. Was told another 2 weeks. 2 weeks after that.. well you get the point, still no pool. I finally contacted them today 7/23 and was told they cancelled my order. No email or phone call stating they cancelled. No information what so ever! I NEVER RECEIVED A REFUND after they cancelled my order. Now I have a paypal dispute. We went all summer waiting for a pool that was NEVER going to come, With not one update from this company. No idea how they can still be in business.

"Do NOT order from this company!!!"

Have been dealing with a order that was cancelled almost 2 months ago. Have called numerous times leaving messages regarding a $217.00 REFUND! no one has ever called me back, i get passed around from one customer service rep to another! I'm EXTREMELY angry! I will never order from them again and well be sure to tell all my friends and neighbors about the poor customer service!!! Ordered steps for my above ground pool that cost $1050.00, almost two weeks later still no ladder. Called and spoke with customer service rep and was told they have not shipped yet and she could not give me a estimated ship date. I asked to cancel the order. She told me I could cancel the order. Was never told anything about being charged any fees. Several days latter received a call from a shipping company to schedule delivery. I informed them that order was cancelled before it ever shipped. It then took almost 6 weeks after initial order to get a refund, only to be shorted $217.00. I immediately called to address the issue and still have gotten NO response from management!!!

"Go to local pool supply"

Cannot always get products in a decent amount of time and when it gets damaged or lost they will not rush shipping. Poor customer care go to local pool company better service