"PLEASE READ REVIEWS BEFORE YOU ORDER FROM THIS COMPANY"

I ordered a 21'sand filter and pump from them on May 11 and received it on the 20th. My electric was just getting finished up so it took a week before I was actually able to hook everything up to the pool.

When I did ot wouldn't work at all, I called and they said it would be at least 3 weeks before my new product was here because they had to send me a label receive the old one then process to send a new. For the record I live in Ohio and we only get 3 short months to swim.

I decided to have someone come look at it rather than wait such a long time. It ended up that the fan blade was froze up and he had it fixed in a second. The remaining season went by with zero problems.

This season was cold leading up to this week so we had hardly no reason to rush getting the pool ready. When I did on the 23 a small pin hole leak appeared aftet vacuuming at the top of the filter.

They refused to work with me said my warranty expired and was going to charge me more for the replacement than what I payed for the entire unit. They do not care about their customers nor do they back their products.

Purchasing something like this and only getting 3 months use out of it is a slap in the face. If you order from them you better hope there isn't any problems!

ALSO HOW IS THEIR RATING SO HIGH WHEN ALL I seen was 1 Star!

"Will take down pool before i have to order from them."

Wanted to order liner for an above ground pool. Called this company and one other one to make sure that they had the one I wanted in stock. In the swim told me they had them on hand and would be shipped out tomorrow if I ordered online today and I should get it in 2 days.(ordered June 26 would be sent June 27th). I went online and ordered from them on the 26th. 2 days went by I was busy and realized they never emailed me a tracking number like they said they were going to. I went to their website to check status of my order and it said " Backordered till June 29th". I immediately got on the phone and called. The lady checked my order and yes it was on backorder till the 29th(the next day). I said that I called specifically to make sure that they had them on the 26th and they reassured me that they did. Her response was "Our inventory isn't always correct", but she said that they were coming in tomorrow and would be shipped June 30th. I said ok and left it at that. On Wednesday July 1st I still had not received a tracking # and checked the Website again. Low and behold it said backordered till July 2. I called customer service again and talked to Kimberly. She reassured me that the item was expected in today(july 2) and would ship out no later than tomorrow(july 3) and I would get a tracking # emailed. She apologized and I asked that they email me if they did not receive them today(July 2). Well the next day (July 3) I had not received an email that they had not received them but I also did not get a tracking number emailed either. SO I went on the website and it said "Backordered till July 6" At that time I called to cancel my order. They said they were sorry and that they were having trouble with the supplier.

I am normally easy going since I know things happen and I work in the service business were I deal with crabby people. I don't want to be one of those people......but their customer service is pathetic and I would hate for other people to have the experience I had. Not only to be mislead in the first place about inventory, but to be repeatedly mislead about delivery. I guess I should have looked at the reviews earlier since I see other people have had a bad experience.

Since than I have ordered a liner from Liner World and they have been fantastic. Not only did I get the tracking number as promised....but my shipment showed up in two days like I was told. Rocket science,

"False Advertisement of shipping times"

I NEEDED a pool pump by Friday, so I called and spoke to someone at IN THE SWIM who verified that if I paid the $75 for overnight delivery and placed the order within 45 minutes, I would have my order the next day. ( The pump had FREE 1 day delivery anyways ). So I paid it. Never showed up. No tracking info. Manager said she would refund $75 and I would have it the next day because it was getting on the truck at that time. Next day- not delivered. Called in and they said it was being loaded on the truck.. I asked for complete refund and to cancel order. SIX days later, it still showed up, and they tried to make me pay to send it back!!! They also never refunded my money when they said they were going to. There was never a tracking number or shipping info, so based on policy, I should have been able to get refund since it never shipped that they were aware of. I have already bought a new pump locally and had it running for a week, yet I am still waiting to get my money back for this pump I should have never received if they knew what they were doing over there. NEVER again will I use this company or recommend it to anyone.

"This is how you run a company???"

First of all, I placed my order on a Friday at 4:01, eastern time. The website clearly states that as long as you place your order by 4:00 central time, it will ship same day. NOT TRUE! Even though I had my order for a pool pump in with 59 minutes to spare, my pump did not get shipped. The reason I ordered from this company is because I was supposed to get next day shipping - meaning I would receive my pool pump on Saturday. Well friends, I received my pool pump on TUESDAY!
Second, not only DID NOT receive an email when I placed my order, I also did not receive an email when the order shipped, and I was not able to look up my order on their website under "account past orders", even though I started and account through them.
Finally, after the second time I called the company, I had to BEG them to put a model number on a receipt so I can get a rebate for the pump.

Now, lets talk about the phone calls. The first call was made on Monday when I still had not received my order. The gentleman who works for In theSwim told me that the orders are not taken in "real time", so they did not receive my order until 4:57 central time. WHAT IS THE POINT OF PUTTING A CUT OFF TIME ON YOUR WEBSITE IT YOU ARE NOT GOING TO FOLLOW IT?????
The next day, I called again to see if my pump would arrive that day. I spoke to a "supervisor" who has NO customer service skills at all. I told him how disappointed I was that my pool is now turning green. I also told him that I would no longer buy from his store and will write a bad review. He did not answer . . . at all. Literally, for like 15 seconds he said nothing. Finally, I asked him if this conversation is over??? If you want to have a successful company, at least send your supervisors for customer service training to learn how to successfully handle customer complaints! Silence does nothing to help.
I don't know how a company is run like this. I will make sure that my family does not order from them, and I hope that anyone reading this does not order from them as well. I have to go now . . . still trying to vacuum the green out of my pool. :(

"Worst customer service ever! Dishonest and unprofessional."

I had a horrible experience with Intheswim. My pool builder had used them for other jobs and recommended this company along with a couple of others when it was time to choose a liner for our new pool. My pool builder sent the measurements over and we waited over a week with no response. The company was experiencing phone problems, and the only way I could get through to someone was via chat on their online website. I finally talked to Greg Seracusa (sp?) to get the liner quote. I was given a total and gave out my credit card info to place the order. I went out back to talk to the build builder and was told that the price had to be wrong. It was much more than his last job which used the exact liner and had benches which would have cost more. So, I called Greg back within 5 minutes to request a drawing be submitted for approval prior to ordering the liner. Greg assured me that the credit card would not be charged....in fact, he said it would be "erased" in his own words. However he DID charge my credit card for the liner and also an additional $143 on top of the quoted "all-inclusive" price. We never approved the payment or the measurements. When I called back, I was redirected 4 different times and after an hour and a half, spoke with someone named Brian that seemed extremely unprofessional. I had my hesitations about the company when I first talked to Greg. He thought he had lost contact with me at one point, and I could hear him cursing on the other end. I should have went with my gut instinct at that moment. No one seems to be able to take care of anything....hard to talk to a live person....very frustrating experience. I did get my order cancelled by Greg's supervisor, Jay...finally! My pool builder vows not to ever recommend this company again for future clients. After reading some some of the employee's comments on glassdoor.com, I can understand. Even the employees express their dissatisfaction with the company. It's a shame. We ended up purchasing our liner from a wonderful business out of Tennessee....friendly, honest, down-home customer service. Intheswim should take notice on how customers want to be treated...they can start by being honest. Even when I told them I wanted to cancel the order because I was skeptical about their company, not once did they ask what they could do to keep my business and earn my trust back. Such a shame. They lost out on a $2K order....along with many more from my pool builder. Sad, sad, sad! I can keep going. I hope management gets my message and takes time to look into their company and customer service!