"In The Swim... We bought a middle grade pool cover… BAD CUSTOMER SERVICE!"

Re: In The Swim... We bought a middle grade pool cover from In The Swim with a warrantee good for 1-2 years. 8 months later we notice a seam separating. We took pix and emailed them to In The Swim... Their response.. Send us a money order for $15 and a piece of the cover 6'×6'... Customer service? They say there is NOTHING they can do... Well they can shove it! Worst customer service ever! We will NOT buy any thing from them again... Stay away from doing business with IN THE SWIM!!!

"Horrible company be warned!"

Horrible company be warned!
I purchased a "UNIVERSAL" COVER KIT and I called them to return it and they told me it was a day after 14 days and there will be a 20% restocking fee! How is this my fault! I ordered this kit before I could open my pool as it's been raining and cold everyday. Besides tgat it says "UNIVERSAL" on it so how does it not fit!? This company is horrible and I would never purchase anything from them again!

"Wish I Had Read The Reviews First!"

I needed pool shock to open my pool for the summer and decided to go with "In The Swim" because they advertised FREE 1 DAY SHIPPING. So at $24.99 for 6 bags, about $4 per bag, the price was better than my local store. I placed the order on the phone and She said the total was $36.02. "How did I go from $24.99 to $36.02 with free shipping"? "Well" she said "there's handling" I figured for next day shipping and to save a trip to the pool store, it is probably worth it. Bad call! The order didn't show up the next day but 2 days after ordering. So my free shipping ended up costing me over $11. Had I seen the 87% 1 star ratings, I would not have ordered.

"Be Cautious!"

I recently ordered products from In The Swim and my order was incomplete when it arrived. I called the service department and informed them of the missing item. The person from their service said the missing item would be sent to me immediately. Seven weeks have gone by and they still have not sent what I have paid for. They will not burn me twice and I recommend for people to be cautious when ordering from this company.

"Don't buy a liner from them!"

In 2011 I bought a pool liner from In the Swim, which is manufactured by GLI pool products. It came with a 29 year warranty. I paid $1,750. Well, after 8 years the liner is TOTALLY faded. Guess what?? They don't warranty against fading! What??? Am I supposed to go 21 more years with an almost white pool liner? That's crazy! So disappointed that they will do NOTHING for me!

"Wrong product shipped and poor customer service"

Been shopping this place for years. Don't know what happened but I will no longer do any business with them. I ordered pool perfect+ phosfree early not knowing when it would be warm enough to open the pool. Package arrived and I put it in the closet. 4 weeks later it was over 80 degrees so I started working on the pool. Opened the package and they had mistakenly sent the much cheaper phosfree only. I contacted the company with the order #, date ordered, amount paid and what I had actually received. They responded that they needed pictures so I spent the time taking pictures and emailing them. Then they responded that it was past 30 days so nothing they could do. They knew it was past 30 days when I first emailed them so why did I have to take pictures. They did not offer me a credit for the difference in price. They did not offer to send the correct product or give me a discount on the correct product due to their mistake. They offered an apology for my inconvenience. Companies no longer take any responsibility for their mistakes and just outsource their customer service to automatons with scripts to follow. Not really customer service. Other better companies out there.

"Terrible scam company!"

Terrible scam company!! I bought epoxy pool paint off of In the Swim, instead they shipped me epoxy primer. It was a nightmare to return. Their customer service department was completely inept and incompetent. They insisted I was trying to scam them, claimed they don't even sell epoxy pool primer, however the primer they sent me was branded "In the Swim" Also the epoxy primer they sent was very old, you could tell by the discoloration on the can. Epoxy pool paint and primer has a shelf life of only 6 months. After doing some research, In The Swim buys very old epoxy pool paint and primer, they stick their own label on it and resell it at new paint prices. I found this out from an X employee that claims this is just one of many scams In The Swim regularly runs on customers. It took me weeks to get a refund from these scam artists. I would not have got a refund had it not been for getting the Illinois attorney general involved.

Do not buy from In The Swim, they will rip you off and steal your money. Businesses that are this dishonest and incompetent have zero business being in business. Please don't support these thieves and con artists.

"You pay for company incompetence."

I ordered 4 OEM filters. One correct filter was sent, 3 Aftermarket at 50% of the cost. It was my responsibility to absorb the shipping cost of $83 for the company to correct THEIR mistake. Complete sham!

"19 dollar bottle of alge product cost…"

19 dollar bottle of alge product cost almost $10.00 dollars handling and tax
will NEVER buy again RIP OFF was free shipping though would have rather payed shipping

"Steer CLEAR OF THIS COMPANY"

Steer CLEAR OF THIS COMPANY ! They are cheap because their Chinese made products are cheap. They're warranties are "pro-rated" at 2x rate. So if you buy a cover for example with a 6 year warranty. If it is useless due to cheap manufacrurer defects (it will be) you wont get it replaced... They might....yes I said might, offer you 10% off a new one. If you buy a 6 year warranty solar blanket and it falls apart after only 1.5 seasons, they will offer you 40% off another cover. They only survive 9n the fact that customers have to constantly replace their original purchase. Steer clear of this scam/joke of a company. Go to a local store and buy actual American made true warranties products