"Do not do business with this company"

Do not do business with this company. We ordered parts for our pump, paid high s & h costs for pump rod and handle. Pump unfortunally exploded and we never opened up packaging for the items ordered. We called Intheswim customer service to get a return label and not only did they want the customer to pay the shipping to return the items they want you to pay restocking fee (20%!) It would cost $13.40 plus shipping $15.00, $28.40, items ordered originally cost 67.00 that does not include shipping cost. This is customer rip off because they will just turn around and resale it.

"Idiots"

Yet another stellar experience with In The Swim. They never explained to my why I was getting a credit of $16.99 for a bag of sand that I was charged $26.99 for. When I tell them I’m confused, I’m told “sir, you’re making this confusing”. This place sucks!!

"I order the wrong item"

I order the wrong item. Because the picture online was misleading. I cancelled the order in about two hours. I was informed it would take 2 days for my refund. Day 10 still no refund. I contacted my bank.

"I ordered a solar reel in April and was…"

I ordered a solar reel in April and was told it would ship in a few days. I received other things I ordered but not that. I called and they said it was backordered. After a few weeks, I called and was told it is no longer available. They had shipped the attachments for reel but not the tubings. They said to send it back and I would receive a refund. On May 17, I sent it back and it was received by them. After 3 days, I called and they said the refund would be in 2-3 days. I am still waiting after 3 weeks. My numerous calls have been unresolved. The emails I send go unanswered. I am still waiting for my $500 + refund.

"HORRENDOUS CUSTOMER SERVICE!"

HORRENDOUS CUSTOMER SERVICE!! BUY NOTHING FROM THIS COMPANY!!! CALLED SPECIFICALLY TO PLACE AN ORDER AFTER 5 CATALOGS DELIVERED TO MY SUMMER HOME,AND SPECIFICALLY ASK DELIVERY TIMES ,AND WAS YESSED TO DEATH ON DELIVERY TIMES AFTER THE REPRESENTATIVE PUTTING ME ON HOLD AND CHECKING ! NOTHING COMING 1 DAY AS PROMISED!!!!!!!!!!!
CHECKED TRACKING NUMBERS AND ALL THE ITEMS PROMISED ONE DAY ARE NOT COMING ALONG WITH OTHER ITEM DELIVERY TIMES! AFTER BEING ON HOLD FOR 28 MINUTES BRIAN EXT 2429 TOLD ME THEIR ARE NO MANAGERS AND THE SALES PEOPLE WERE ALL NEW ,SAME EXCUSE!, BUT COULD NOT DO ANYTHING ABOUT IT ONCE AGAIN! IM A BUILDER AND WILL NOTIFY EVERYONE WHO WILL LISTEN REGARDING THIS COMPANY!

"I just ordered an opening kit."

I just ordered an opening kit.

it was supposed to be next day and now, 2 days later, I receive an email it is going to ship.
I want to talk to a customer service and press #3. it says that number is not working and reroutes me to the main phone line to choose again.

The chat has a wait of 50 minutes!

"Don’t buy from Intheswim (poolcenter.com)"

I ordered a $19 dollar item and was charged $28.50 for 2 day shipping. I never received email confirmation or shipping information, and the item never arrived, even after a month. Customer support acted like they had no interest in this problem, even though they had full records of the purchase and charged my credit card. This is fraudulent activity.

"NO CUSTOMER SERVICE AND DOES NOT CARE ABOUT THEIR CUSTOMERS"

I ordered a swim around and it does not work for my pool as the set up is older. They refuse to let me return it and they keep referring me back to the manufacture who can not help me because I bought it from In the Swim. I understand return policies, but this is not a used sock, it is something that does not work. NEVER ORDER From them, they are just out to get your money, no customer service, no one to just say I understand NOTHING.

"Intheswim solar cover"

Product; 12 Mil Blue/Black 16 x 32 ft. Rectangle Pool Solar Cover from In The Swim
Wow, exactly same issue. I have purchased this cover two other times in the past and received a partial refund for the deteriorating condition prior to the expiration of the warranty. This last unit completely disintegrated in 2 seasons so I sent pictures to the company to get s partial reimbursement and they said the bubbles falling off was because of excessive chemicals which if you read these other reviews you will know it’s just an excuse. I told them that they honored their warranty two other times for the same condition issues in the past but they denied my claim anyemway. I have used intheswim for at least 10 years for most of my pool needs but will NEVER utilize their products again.
Spread the word.

"Won't Honor pool cover Warranty"

This is my answer to this company after I bought a expensive 7 year pool cover and now they won't honor the warranty.

Thank you for the helpful information about how to screw over customers when they have complied to all that was not covered under warranty. I will make it a note to insure others, that your company’s policy for DE-lamination is not the separation of the blue vinyl and the black vinyl (Bubbles). Bubbles is DE-LAMINATION and if you cover DE-lamination you should honor the warranty.

For your information, my pool only uses natural minerals (PoolRx which is similar to your Nature2) to kill algae because it is safe for humans and better that harsh chemicals. So your assumption that my pool is unbalance is a bunch of crap and does not imply to this situation, you just don’t want to honor your warranty.

Definition of DE-lamination: separation into constituent layers

It was my fault for not reading the complaints from customers reviews (77% negative) before I bought this expensive cover from you. Don't worry, someone else will appreciate my business.

You got 1 star because their was nothing less that that.