"Cancelled my order without even…"

Cancelled my order without even notifying me. Still waiting on refund. Zero
Customer service. Wish I had looked at reviews first. Not even worth the one star

"In the Swim fails to honor warranty "

I purchased an In the Swim solar pool cover for my pool 16x32 for $189.95 +tax on 12-21-22. The cover has a 7-year prorated warranty. The cover began falling apart a few months back and pieces were getting in the pool and thus in the filter etc. It was causing a mess so I took to the county trash center. I found the warranty sheet which showed full replacent the first 2 years thus I am due a free replacement. I contacted In the Swim and was told that I had to have photos of the defective cover. It's gone so no photo. So they said no replacement and order another. No thanks. Warranty useless. Doesn't say you have to have photo. I've bought several of these covers over the years but this was the most inferior one ever and the company that sold it is not to trusted. Oh it was an Amazon order so they dropped the ball too.

"Purchased and ultimate 3000 pool cover…"

Purchased and ultimate 3000 pool cover last year. Worked fine. Put it on this year and it leaks. No obvious tears or rips. Must be seam malfunction. Followed the instructions on filing a warranty claim sent pictures as requested and they denied my claim saying it appears it is a tear. It is not a tear it is a product malfunction at the seam. No way anyone can tell
From cellular phone pics that are emailed. Very unprofessional of the company and I’m
Out almost 500 dollars on a cover only used one year that has a five year warranty. Unreal. Do not buy this cover or anything from
In the swim because they don’t back their products.

"DO NOT BUY FROM THIS COMPANY"

DO NOT BUY FROM THIS COMPANY

I thought buying a bulky item like a diving board from amazon was a great idea due to the shipping. However the board arrived past the original delivery date (missing Labor Day weekend which we specifically bought it for) and it was damaged. The company then accused me of lying about the damage.

"Do not buy from them "

Do not buy from them ! Sent me a used broken $300 gas valve. Return policy is awful!! Out $300.

"Horrible."

Horrible.. ordered product 1 month ago .. showed available.. then immediately notified that it is backordered.. 1 month later, still backordered.. called and got refund.. f@ck them

"8 year warranty solar cover not covered…"

8 year warranty solar cover not covered because they said it was from the chemicals I thought chemicals were standard in pools

"Ordered a booster pump and in getting…"

Ordered a booster pump and in getting it ready to install it I noticed the top portion of the volute(part that bolts into the front of the pump) had cracked off in shipping. I looked inside the box and there it was the piece that that cracked off. They initially told me that since I opened the box and tried to install it - the first lie, they would not warranty it. So began a two week odyssey trying to get them to resolve it. I told the guy I don't need a whole new pump just send me the volute($60 part) and I'll be good to go. I had to send pictures and they had to file a case# to it. Finally after 2 weeks going around and around the volute showed up. So... what should have been handled in 1 day took over 2 weeks and a few hours of my time dealing with this petty stuff. I'm surprised this company is actually still in business.

"Garbage product not honored by their warranty "

This cover lasted just one season of 3 months. The seams have separated, the bubbles are falling apart into many tiny pieces floating throughout the pool making it such fun to vacuum each day. I contacted this horrible company called (In The Swim) who does not honor their warranty. Their only option is for me to purchase another cover for them at a discount. Really, they expect scammed clients to buy a useless cover again that lasts only one season? I could go on writing a novel with the experience of working with this company, but I’ll spare you the time. Just do yourself a favor and do not purchase anything from In The Swim!

"I bought 55lbs of Aqua shock from them"

I bought 55lbs of Aqua shock from them. My pool was new water been in pool for a few weeks and was very pretty. I used this shock for maintenance purposes only. My pool now looks like milk . I am emptying pool going to have to refill which wil make twice in one month. The powdered looking stuff has settled to bottom water clear no way to get it out but to completely empty pool. Very disgusted I have owned pools for many years and never experienced anything like this. I have still not got a response from them. I paid for 55lbs and used a few cups of this crap which ruined my water. If anyone would like pictures of this product or what it dose to your water let me know. I would be happy to share. I will not trust this company or anything they sell again.