"Made an order was sent wrong item"

Made an order was sent wrong item, called customer service and the only thing they were worried about was shipping the wrong item back not getting me the correct item. Didn't send my correct item until the wrong one was shipped back. Their mistake and I paid the price. Too many options out there DON'T DO BUSINESS WITH THIS COMPANY

"They do not stand behind by the product they sell."

They do not stand behind by the products they are selling. I currently have a $2500.00 heater that will not work. Just installed it and will not heat the water. They are not going to replace and the manufacturer will not respond.

"In the swim did a bait and switch"

In the swim did a bait and switch, sending chlorine granular shock (50 lbs) instead of 3 inch tablets as
requested. Customer Service does nothing to remedy their convenient mistake. I have their product sent to see if they could fool another customer, and they want me to dispose of it free of charge. The worst, sleezy company in the pool supply business !!

"Just tried to order chlorine and they…"

Just tried to order chlorine and they have outsourced their customer service. Couldn't understand the rep. Have ordered for 26 years and had just received an email in regards to a sale. Rep said she couldn't find an account with that email. Aweful shame on you in the swim

"Do Not Trust "In the Swim" Stay Away"

Bought a winter cover 8 years ago, in the 7th year it started seeping water through the cover both ways...because of default in workmanship. After dealing with their crooked warranty dept, they agreed it was covered under warranty and was going giving me 50 percent off on my next cover. I waited till this fall to order a new cover and the price was $133.00, I figure with 50 percent off it would be 70 some dollars and change, but no, In the Swim has their own type of math and was going to charge me full price and the customer service rep stated within 5 minutes the system would apply the 50 percent and credit my credit card...Never heard nothing like this in my lifetime, told them to cancel the order, and I bought a better cover for $70.00 (Original Price) from a competitor with a 15 year warranty guarantee not to leak...I told them to delete me from their list that I would never do business with them again... my new warranty gives me 50% off the price I paid... Stay away from In the Swim, not a company to be trusted.

"Worst company ever"

Worst company ever! Purchased a salt cell from them, worked for 2 months. They said it was under warranty and to send it back, which we did. Then they said we can’t send you a new one because they are out of stock. They said they might have them back in stock in 4 weeks or so??? So I Called and asked for another brand that was in stock and they said they couldn’t? So my pool sits with our running the pump!

"Ordered a custom liner from this…"

Ordered a custom liner from this company for a customer. Waited 3 weeks for estimate recieved estimate for a cover. With having dimensions of pool they should have known you don't measure pool bottom for a cover. I should have known, but after receiving quote for liner ordered anyway. Well I'm now a month in waiting on liner! Customer is finding a new company to do the job. So I'm out of 2200. This company has horrible customer service they just keep saying track the liner... even though tracking system says order number doesn't exist! I want my money back!

"Scam Company"

Shocking company - Bought a very expensive pool cover and won’t accept return.
Awful service
Do not trust this company.
They are a joke!

"Terrible product and company…"

Terrible product as well as overall company. We bought the ultra Solar cover with the 8 year warranty in March 2021. Just after one year, the bubbles started falling off leaving us to deal with tons of little plastic pieces floating in the water. The company said bubble damage is not covered by the warranty because it’s due to the owner not properly balancing their pool. I found this a bit offensive because we balance the chemicals on a regular basis. A complaint was made to the BBB and all they were willing to do was give me a 15% discount on another cover. STAY AWAY from this company at all costs!!!

"Do not do business with this company"

Do not do business with this company. Despite the fact that on the website they say this is a husband and wife team that is dedicated to superior customer service, that is a lie. I bought products from them that were not right, because their marketing material was misleading. And their customer service response was impersonal and borderline rude. I went on a three week vacation, came back and I was two or three days outside of the return window, and they would not wait. Bad company