"Product was great, however"

The product was great, however my son had to wait for months for the order. I understand that things go out of stock, however ever I never received any kind of notice and when I called they would say thay had NO WAY of finding out what was going on with my order until I would try to cancel. Suddenly they somehow could find out if iy was out of stock. The first few times I would be promised another delivery date until the last time I called. As soon as she could suddenly find a way to check stock after she told me she had no way of doing so. She was at least honest enough to tell me that she couldn't give me a new delivery date. She did however offer to cancel the order. At this point my son had already waited so long after checking the mail every day after school, said he wanted to wait another week like the woman suggested. The product was as advertised and he was very pleased with it. I however find that the company was extremely unreliable and tied up money for SEVERAL months when i could have just ordered elsewhere and received my product MUCH sooner. Therefore, if your order is time sensitive i would recommend you use another company if you don't already have an excellent business relationship with this one. This please remember is only my personal experience and yours may be very different.

"solar blanket bliss"

Intheswim Was knowledgeable when i inquired about the weights of the solar blankets. In result, i ordered the perfect product. Love this blanket and would order again from intheswim

"Ordered a solar cover"

Ordered a solar cover. Received it was defective. Sent 5 pictures to S Wilkins and six emails no response.

"First time ordering... NEVER AGAIN!"

I tried ordering from In the Swim this year for the first time. Never again!

I ordered Dark Blue Pool paint. When I opened the paint to use it it was not dark at all, in fact it was light. I called them to return the unused portion of the order, which was 2 cans. They told me I would be charged a 20% restocking fee ($19) and I would have to pay to ship it back. I explained to the customer service rep that I would pay to ship it back to then if they would waive the restocking fee as a customer service since it was not correct. She said “no.” I also said even though the swatch and description do no match what was sent to me No luck! Talk about no customer service and rip off. That is this company!

I will never order from them again. I advise you to do the same!

"I have been a customer of In The Swim for 25 years."

I have been a customer of In The Swim for over 25 years. I have been very happy with their products and their quick delivery service.

"I HAVE ORDER FROM THIS COMPANY MANY…"

I HAVE ORDER FROM THIS COMPANY MANY TIMES, LINER, PUMP, CHEMICALS, THOUSAND OF DOLLARS OF ITEMS. I HAVE GOTTEN CHEMICAL THAT HAD LEAKED OUT AND NEVER CALL AND ASK FOR ANYTHING FROM THEM.

WE ORDER 6 POOL LADDER ESCUTCHEON CLIP-ON WHITE AND ON THE LAST PACK MY HUSBAND OPEN IT HAD TO FEMALE CONNECTORS, NOT WHY FOR THAT TO WORK. I CALLED THEM WAS PUT ON HOLD AND THEN TOLD I NEED TO SEND A PICTURE TO HER EMAIL I GUESS TO PROOF OUT OF SIX. ONLY ONE WAS INCORRECT, IF I WAS TRYING TO GET SOMETHING FOR FREE, I WOULD HAVE ASK FOR TWO OF THEM -- YOU KNOW IT DOESN'T HAD UP NEED TO JUST THAT THEY SENT OUT WRONG.

I ASK FOR SUPERVISOR, SHE TOLD ME I WOULD GET A VOICEMAIL, REALLY GOOD SERVICE???? I LEFT MESSAGE, EMAILED HER THE PICTURE AND WE WILL SEE IF THEY CONTACT ME AND REPLACE THE WRONG PART. I ALSO THAT HER I WOULD BE GLAD TO SEND THE WRONG ONE BACK TO THEM AT THEIR EXPENSE.

NEEDLESS TO SAY AFTER THOUSANDS OF DOLLARS SPENT, THIS WAS A $14.00 PART THEY LOST MY BUSINESS OVER.

"I will be telling my friends about it…"

I will be telling my friends about it too. They are honest, friendly, and do great work.

"Bad as bad can get"

Bad as bad can get. Do NOT do business with this company. You have been warned. They are rip-off artists.

"VERY SHADY COMPANY!"

VERY SHADY COMPANY!

NO free shipping.....they will charge you in the "HANDLING" FEE! They apply this in the end of the check out process after you add your credit card info.
The guy on the phone said: "we are partnering with FedEx''...what the hell! What does FedEx do? Shipping, right! FALSE Advertising of Free shipping. Website says: 'handling MAY apply', Customer service says HANDLING ALWAYS Applies!
Deceptive!

"Shady company"

Went to their website to buy test chems. It gave me a price and shipping cost. AFTER I entered my personal information and credit card number they then mentioned an additional fee for handling (I looked for this info before I gave any personal information, but it was not offered or even mentioned). Not until they had already harvested my personal information and credit card number. Incredibly shady!