"Slower internet"

Slower internet for the same price of bigger abd better companies, with gimmick promotions to only raise the price on you randomly. Waste of time and money.

"Misleading, Inconvenient and Unapologetic "

So I signed up online (easy process). When the time comes for activation they had the wrong date, when I called to clear that up they then told me that they would need to send a technician to complete the install (despite the fact it was clearly stated that it was a remote activation)....But couldn't confirm when a technician would be available.

After a week of no internet and calling them to follow up, they informed they could not provide service to my address and asked me to send their modem back.

I am located in Calgary Alberta

"I recently joined Teksavvy"

I recently joined Teksavvy, and while the initial setup with the Bell technician wasn’t fully completed, Teksavvy’s customer support team stepped in and made all the difference. After a few troubleshooting calls, the final representative I spoke with gave their full attention to my issue and ensured everything was properly connected before ending the call.

I’m genuinely grateful to have switched to Teksavvy. Leaving my previous provider was the right decision, and it feels good to support a smaller company that truly values its customers. Their commitment to excellent customer service aligns perfectly with my expectations for any company I choose to do business with. Plus, wait times on calls have been minimal, which is a refreshing change.

Highly recommend Teksavvy to anyone looking for outstanding service and support!

"Absolute worst internet service I've…"

Absolute worst internet service I've ever had by a mile. Worse than literal dial up. Then the greedy people running the company think they deserve to increase prices? Are you joking? Try getting a product that isn't throttled or straight up offline 20/24 hours of the day first. What a joke. Calling it dogshit would be a compliment. Get ready to reset your router everyday. Nonstop problems but you run an internet speed test or call them about it being throttled and it instantly is fixed and then they tell you there's no throttling or issues. Somehow every other customer I've talked to sees the same problems that the company denied exists, curious almost like they're lying or something.

Cancel your service if you have it they are a scam.

"Billing Issuse"

*** WARNING *** Be very careful with providing Teksavvy your credit card information. They can't be trusted with it. They will randomly charge your card, when they are NOT authorized to do so, and customer service was a complete joke when I called them out on the issue. Other than that, the internet is ok. Also, some agents are hit and miss when it comes to customer service requests.

"I am considering going back to TekSavvy…"

I am considering going back to TekSavvy after having issues with one of the larger companies. I've had no issues with TekSavvy at all. They are responsive, easy to connect with, knowledgeable, and the service is great. It may be a little slower service now than the larger companies because they rent the lines from the other, but at a less per month rate, it's worth it.

"Excellent customer service"

Excellent customer service, very easy to call. Knowledgeable agents who are very easy to speak with. Not at all pushy and trying to upsell you services. But the service wasn't good. Slow, had issues connecting. Too many times blacking out.

"This place is a complete joke …"

This place is a complete joke they will tell you that you can have sevice then take your money have you wait for installation just to call you the day if installation that they can't do it , anyone living in alberta should just go with big name providers and don't even consider this company I had to give then a one star rating cause it doesn't give a zero

"I called because they had a great deal…"

I called because they had a great deal on interent service. The customer service rep was very polite and helpful. She told me the tech would be out the next day because we couldn't get the modem to work. She emailed saying he would come between 8 and 12 or 12 to 2 or 2 to 4.. Then emailed and called saying he would come between 12 and 2 the next day. Then the tech called the next day at 1145 and asked if he could come in 5 minutes. He came and found out the line we were trying was wrong line, so he searched the house and found a line we could use. He was there for about 45 minutes, he was polite and helpful. Then the next day I got a call from the customer service rep just asking if my service was ok. The internet works great. I have never had a company email and phone me the day of and the day after. Very good customer service. Recommend them for sure.

"Service gone down the drain"

Been with them around 14 years and the service was excellent for 13 of those. More recently my own modem HAD to be replaced with a Teksavvy modem sent from the USA. That was the first red flag. I had some outages since and dealt with their "new" tech line that seemed to be offshore. Some rude interaction from this new type Teksavvy. Today I woke to find my internet was not online. When I restored it the next thing I read was a mail announcing an increase in charge. The service deterioration from Teksavvy in just a few months led me to immediately decide to terminate and change to another Canadian based ISP once more. My new ISP modem was just delivered (in 9 hours) and I will sadly say goodbye to Teksavvy and their new ways forever.