"Well done!"

Rapid response with clear instructions.

"Outstanding Service"

Zoolz has provided a very functional backup. I have required Zoolz support on 2 occasions and they have responded very quickly and professionally to resolve my issues.

"Excellent Online Backup Service"

I have been using Crash Plan for several years. Their service has been great. However, they recently decided to concentrate on the business market and leave the consumer market.

As a result, I have looked at many alternatives to Crash Plan. Most other cloud backup services base their model on one computer per backup plan. And most other services do not allow for simultaneous backup to the cloud and to a local external hard drive.

I looked at all the popular providers and only one offered the simultaneous backup like Crash Plan. I gave them a try and was very disappointed. The uploads were so slow that it took almost two weeks to backup my computer's 400 GB of files. Worse than that, their software did not detect updates (new files or changes) during the daily update process. As a result, I cancelled the service and started looking again.

Fortunately, I found Zoolz. I signed up for a trial, backed up a 2.5 GB file and followed that with a restore. The uploads were the fastest ever as well as the restore. For the most part, the upload speeds were maxing out at my Spectrum Internet service's max. The options to tune how fast uploads go are great like the multi threading option and the turbo mode.

How to get support it not too clear. I had a small problem over the weekend and tried to contact support. I finally found a place where you can email support. There is no real description of the difference between standard support and premium support. At any rate, no one contacted me on the weekend. I did receive an automated reply. So what happens if I have a big problem on the weekend? I received a response early Monday morning.

I have only had the service for about a week. The speed and reliability seem to be there and that is what is important. I was able to backup all of my computers in 3-4 days with well over 400-500 GB of data.

As far as pre-sales support, it was excellent. I was able to talk to someone on the phone to get all of my questions answers. I also used the chat system and it worked well too.

A five star rating may be a little high because of the support issue, but certainly higher than four stars. I have signed up for the one year plan and expect to have a long and happy relationship.

"Great terrific outstanding"

Great terrific outstanding

"Good price and excellent support"

Good price and excellent support. Prompt response from support to try and solve my problem. When 1st attempt didn't work, a solution found within hours.

"great customer support"

great customer support

"I GOT MY 16 GB DATA STORAGE BACK"

Dear Team,

thank you for your support and time, the issue has been resolved.
Im happy now after getting my 16gb data storage back.
now i can save my data on g cloud.
im also using zoolz. its awesome. initially they gave 25gb storage.

thank you once again.....

"Zoolz - New Customer"

Have found the service relatively easy to set up and use. One thing I would like is for when files are not backing up for any reason, for a warning message to be displayed in the system tray.

Have found emails responded to quickly and with due courtesy, with technical jargon kept to a minimum.

Only issuing a rating of four at this stage, as I have not yet experienced any problems, but have not yet had to bring back files from the cloud as and when I have an issue with my computer. You only find out how good a service is when you REALLY need them to come good for you.

"The customer support is very reactive"

The customer support is very reactive

"Ready and clear assistance"

Ready and clear assistance. Problem solved.