"Not as good as they think they are!"

This company clearly think they are doing better than they are. I recently came to the end of my fixed price deal. Previously I have paid £59 / month, and have closed my first year just under £60 in credit. And yet despite a favourable quote reflecting a monthly increase of a couple of £'s / month which I accepted. I suddenly recieve a letter saying my Direct Debit goes up to £81 /month - why? I have e-mailed customer service 2 weeks ago asking them to look into this and suggest a more reasonable monthly ammount, however noone has had the manner to reply. I left the big energy companies because of this kind of hiking up the monthly figures. This comapny is no different. I suspect it may be something to do with the take over last year. Once I find a reputable supplier, easier said than done in rip off Britain, I will change as it is the only recourse I have against these kinds of comapnies.

"Not too bad as a company I think"

Not too bad as a company I think. BUT if you email them at their customer service dept, they do not reply to you. I only think they are OK because I have never missed a payment and dont have any problems. I dont know honestly how they are at problem solving

"Waiting for final bill for my previous address"

I've been with Bristol Energy a few years ago and was refunded my credit balance when I moved to my previous address a year ago. However, I have notified the company that I moved a couple of weeks ago that I was moving to my current address. My account balance is about £60 in credit but the company still took the direct debit payment out. I have provided a forwarding address and also provided my previous landlord's address but I have not received my final bill for my previous address and I have not received the amount of credit into my bank account either.

"I have been a customer of Bristol…"

I have been a customer of Bristol Energy for a few years now and have no intention of moving. Everything is very consumer friendly and there is no need for me to switch suppliers every year because their tariffs are very competitive and there is no contract either. I have switched tariff a few times long before the contract expired and there is no penalty clause. The other aspect of why I like Bristol Energy is their customer service which is always second to none. They are always very helpful and informative. I would be very silly to move!

"Best Energy Supplier We Have Used."

Have been very pleased with Bristol energy in the two years that they have been our supplier. Easy to use website and competitive prices. We chose monthly billing and it has worked out really well. Would definitely recommend!

"I found customer service helpful but…"

I found customer service helpful but way to slow with responding for my e-mails.

"Bristol energy is a good competitor in…"

Bristol energy is a good competitor in the energy market but I have found their customer service is very slow even by emailing them you cannot rely on them for a quick response.

"Bristol energy been with this company for some…"

Have been with this company for some time when it was Bristol energy I was very happy with the service since they've been taken over they're standards have dropped dramatically and I am very disappointed with their performance I phoned them up they said they'd call me back in 3days 6weeks later I'm still waiting for a return call I am going to change to another supplier would not recommend them to anyone

"I have left bristol energy"

I have left bristol energy. Total waste of time. They employ another call centre to take their calls and someone may contact you 3 days later. Total
shambles. Advice if you have not moved then do so, very stressful.

"Terrible customer service"

Terrible customer service. We sold a flat in February and have tried to obtain a final bill. We have phoned multiple times and each time, they promised a call back within 3 days each time, which has never happened. Meanwhile, we keep getting bills for a flat we no longer earn. We wrote a month ago with no response. We are waiting for the 8 week limit to expire to report them to the Ombudsman. Update: After posting this review, the company contacted me and sorted out the matter by the next morning. Well done Trustpilot for helping