"Easy to deal with and no hassles"

Easy to deal with and no hassles

"I was a previous customer with bristol…"

I was a previous customer with bristol energy. Their customer service and overall organisation is appalling. I left them well over a year ago and they have only just given me a final bill. When I rang the line to discuss the final bill the person on the phone put the phone down on me. I was told that their manager needed to discuss this with me and over a month later I still have not anything. Truely an unprofessional company.

"Bristol Energy ignores needs of vulnerable customers."

This property is a 'Holiday Home'. Because I am officially "clinically highly vulnerable" we have not been able to visit Bristol since before the start of the pandemic. We have told Bristol Energy THREE TIMES IN WRITING that the flat is unoccupied . You might as well talk to a wall. They keep on sending us quarterly bills showing Estimated Usage of electricity over £100 and ignoring our protests.
Their Customer-Care (ha-ha) people seem to be the only ones in the whole world who do not know there is a worldwide pandemic and this is forcing everyone to change their normal routine. I have never known a company so unwilling to listen to its customers, ESPECIALLY its vulnerable customers.

19.04.2021 I have now seen Bristol Energy's response to my one-star review. It so totally reinforces my original criticism that it suggests even one-star is too generous. It reads "If you are not able to provide meter readings then they will be estimated.". THIS IS PRECISELY WHAT I COMPLAINED ABOUT!! Every quarter they estimate we have used hundreds of pounds of energy when in reality we have used none. We have told them repeatedly that we cannot go to Bristol because of Covid travel restrictions, and so the property is UNOCCUPIED and NO ENERGY IS USED.. We want them to STOP estimating our consumption until the pandemic is over. How hard can it be?

"DO NOT DEAL WITH THEM AT ANY COST"

IF I COULD PUT -5 STARS I WOULD. The perfect example of horrific management and appalling customer service. I have NEVER in my life had a more difficult experience with any company than with Bristol Energy. They tried to scam me. Since the beginning of my tenancy they have consistently made it unbelievably difficult for me to get ahold of them as they almost never respond to phone calls and they take over 3 months to respond to emails, this is not an exaggeration. They tried to scam me out of GBP 900. Every time I contact them I have to repeat the issue to every single agent and they still do not understand my case. They are extremely lazy and do not make any effort to help their customers. I have to beg them to help me pay money to THEM so I can close my account. Not the other way around. The first thing I will do when I move anywhere, is to change Bristol Energy as the provider. I truly cannot grasp how such an unqualified company is still allowed to run business. If you happen to have Bristol Energy as an energy provider, I IMPLORE you to get rid of them. ANY good review seen of bristol energy is certainly fake.

"Horrifically useless."

Early March I was led to leave a review for Bristol Energy here re their appalling laxity. It seemed the only way to reach someone.
I have quickly come to learn that any semblance of 'customer care' ends with the entity called 'Alice' who responds to reviews on Trust Pilot.
Almost 2 months to recognise me as a new customer in a new property, a wildly inaccurate bill, and the saga continues.

Funny how 'Alice' responds immediately here, yet the actual customer service is so ridiculously broken you can't get a response for love nor money.
We had dialogue. I was asked to provide monitored readings.
I then eventually had contact from another representative who seemed to take a huge step backwards in terms of resolution, trying again to fob me off and deflect responsibility with the "faulty appliance" line.
I provided them with a forensically detailed account clearly proving that the meter is at fault, and that there is nothing "faulty" about any appliance.

I asked long ago that someone in a senior supervisory role take immediate care to resolve this matter. I restressed this, yet they've allowed the matter to devolve instead.

The level of laxity here is worrying, I don't need inconsistency added to it. And this is urgent. I am absolutely stumped as to the entire lack of service. How could *any* business operate like this???
I have heard nothing as at Friday 16th April.
I sent the detailed breakdown over 2 weeks ago.

I have since been bombarded by emails and text messages about 'overdue/unpaid' bills saying 'we have not heard from you', and that 'we have been trying to contact you'.(???!!!)
Obviously I HAVE BEEN TRYING TO TROUBLESHOOT THIS BRISTOL ENERGY ERROR FOR LONGER THAN IS SAFE FOR MY BLOOD PRESSURE, and have had no contact to resolve.

I have heard absolutely nothing from them since I sent through the irrefutable evidence of the faulty meter.

I've now sent them a forensic continuation for another 2 weeks.
It is blindingly clear that THE WIRING/METER IS NOT CONNECTED PROPERLY.

We have established that Ofgem is clear that "the electricity supplier is responsible for the meter working properly".
We have established that Bristol Energy staff were/are trying to manage a "backlog" in dealing with new customers.
It is outright disgusting that a new customer such as myself should be having to troubleshoot this clearly ongoing problem that would likely have affected previous tenants also.

It is freaking appalling that their admin system is so broken that they are now sending me threats.

I have made clear that no monies will be paid UNTIL THEY SORT OUT THE PROBLEM, and APPROPRIATELY ASSIGN SOMEONE AT MANAGEMENT LEVEL WITH A BRAIN TO RESOLVE, and absolutely *no direct debits* will be set up where I would undoubtedly be penalised for their laxity.

I am tearing my hair out, I am *that* appalled and truly upset.
I've taken steps to escalate this. As soon as it is sorted I am gettting as far away from Bristol Energy as possible!

Seriously... could they please full finger asap, and could I please just be allowed to get on with my life!!?!

"Poor customer service"

Not the cheapest around but not too bad the price can change wildly even when you read your own metres customer service is very poor with no response to emails and I've been waiting over a year for a metre to be changed

"Good company"

Good company, good prices, good customer service, easy to pay.

"I have been a customer of Bristol…"

I have been a customer of Bristol Energy for a few years now and never had a problem with them. Very competitive for gas and electricity. Well pleased with the service.

"Bristol Energy is an efficient helpful supplier"

BRISTOL Energy is an efficient organisation. My dealings with them have been simple, straight-forward and professional.

I am from a generation which was used to ONE energy supplier, with ONE tariff - bliss!! In an age when energy suppliers are like the Stock Exchange, with a vast option of 'deals' to choose from; it is reassuring to be with BRISTOL Energy who also have many options but who actually tell ME which option would be better for me; rather than my having to consult an advice-line, to choose a sensible deal for my particular needs!!

Thank you BRISTOL Energy - excellent service thus far!

"Direct Debit"

Still waiting for confirmation of my adjusted monthly payments