"I find that the people who I have…spoken to"

I find that the people who I have contact with are very polite and respectful when I ring and speak to one of your advisors when I pay my energy bills. They are always helpful.

"Great service but"

Great service but . . .
They have taken away the ability to change your tariff online or through the app (backward step).
You can’t ring anyone directly to change your tariff (because of Covid) but they will ring you back 5 days later at the earliest (sounds more like understaffing) (backward step 2).
They will increase your direct debit even though you are £500 in credit. But will give it back if you ring them (but they say the increase was automated).
But the staff are lovely when you speak to a real one.

"Great service except when you randomly…"

Great service except when you randomly put up direct debit with no detailed formula or reasoning

"Great utilities provider!"

Have been with BE about 4 years and have to say the service has been faultless. Maybe not the cheapest but tariffs are on par with most other providers and on the rare occasions I have had to contact them the service has been prompt and efficient. Submitting meter reads via the app is a doddle. Would not consider the hassle of leaving simply to save a few quid but also supports the local community

"Dealt with coy’ for a couple of years…"

Dealt with coy’ for a couple of years now and found to be excellent. website very easy to use.

"Fantastic prices"

Fantastic prices, but an incompetent mobile app.

"Terrible experience somewhat saved by…"

Terrible experience somewhat saved by one customer service rep.

There has been some confusion over my account with false promises made from customer service representatives in the past. They had promised to reverse my bill and cancel my account. However, there must have been some confusion down the line where the operations team said my account couldn't be cancelled. This saga has been going on for a year. Today I got through to one customer service rep Henry, who took the time to figure out where the issue was stemming from including making a call to the operations team whilst putting me on hold to discuss the situation to ensure that a resolution can be reached so this doesn't just bounce back like so many other times. I would avoid Bristol Energy like the plague, but Henry is a top notch customer service rep who deserve recognition.

Update - This is review was posted originally before full resolution. I have now received notice from the credit collection agency that owe them money. This is impacting my credit rating and the collection agency will have the right now to collect on a fraudulent bill.

"Awful in everysense.."

Awful in everysense... my bills have gone up by 400% in 24 months. Zero customer service and the agent you do eventually speak to doesn't even work for bristol energy and is clueless. Avoid at all costs.

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Update... thanks for the sorry but that will not work in tescos, you are still impossible to contact and talk too.

"Abysmal customer service"

Switched tariff earlier this year and since then Bristol Energy has stopped taking my direct debits. Calling them is useless as they take your details, promise to call you back and then don't. So I owe them money and they don't seem to want to take it!!! I'm seriously thinking about switching.

Bristol Energy - call me back, Today!!!

"Abysmal customer service"

I am so disappointed it has come to this. Bristol Energy was my electricity supplier and was happy with the service until I moved house. All attempts to continue with their service failed as no-one seemed to be able to reply to my email requests/meter readings/new information, etc. All I got was a useless call centre service with so many promises of returned calls but no-one ever did. I eventually got through to Charlotte who, despite it not being her department, finally dealt with my final meter reading and took the final payment off my account which left me with a credit of £138. Charlotte was incredibly helpful and I’m very grateful she made an effort to help me despite it not being her specific department. I was assured that within 10 days I’d get it refunded. Almost a month later and not a peep. I actually don’t know if I’ll ever see my money again - the customer service is abysmal. Hopefully there is a regulatory body that are taking note of the dreadful way customers are becoming treated. I will NEVER recommend this company to anyone - SO disappointed that I’m having to resort to leaving a review like this but I’ve tried everything else with no response. I actually just tried calling them (again) this morning with no joy (other than being asked for my name and number and someone will call me back by Friday!). JUST GIVE ME MY MONEY BACK PLEASE!!!!!! (Just to add - this is now April - I left Bristol Energy in January)

UPDATE
Thank you for the refund - it was processed just after this review was posted. I’m relieved the account is now closed and refund paid but so very disappointed it took all this time, effort and a bad review to get the result. But relieved none the less.