"Bristol energy have owed me money for…"

Bristol energy have owed me money for months to the point I have had to go to the ombudsman to get it resolved, This was decided on 30th of March obviously in my favour.....no money as of yet.
Supposedly they have 14 days to pay it but you would think they would do the decent thing and settle straight away as this dates back 18 months.
Disgusting treatment of customers disgusting company.

"Worse than dreadful."

Worse than dreadful.
Have been with them several years and there's an ongoing issue with them continually raising my direct debit. They have also messed up the tariff before and in trying to renew changed tariffs midstream!
What has recently exacerbated the problems is that there's always a long wait when you call them; I've been directed to an answering service - who tell me I'll be called back within 3 days! When I eventually got through on the phone, the agent seemed unable to understand or resolve my issue - and yes put the phone down on me!! I sent an e-mail of complaint that has been duly ignored - not even an acknowledgement. They'll blame the Covid issues on all of this - but we've had that for a year now - get it sorted.

"used to be great now gone downhill"

used to be great service now had nothing but problems over the last 12 months. Smart meters that didnt work and took over 6 months to get fixed lowered my direct debit only to raise it again 6 months later to £22 a month more even though im over £200 in credit. Sorry but think i might switch supplier before it gets any worse now. You cant even amend the direct debit amount yourself online you have to call and be told you will get a callback within the next three days when did that become a thing its never been like that before i think the new company taking over them has had a devastating effect.

"Absolutely terrible customer service"

Absolutely terrible customer service. Bristol promised to read our meter
a few weeks ago and never came. My follow up calls were ignored and
promises to get back to me ignored. They are totally ignorant and becos
of this I'll change to Octopus. Bristol should sack either a metre reader or
their customer service reps for horrendous service.

"Avoid this company"

Well after several emails going back to the beginning of March, I still have no contact from BE regarding my direct debit. I have emailed several times and sent in meter readings. My direct debit has increased by £39 a month while I am still in credit. If not resolved by next week I will be cancelling my direct debit and account. Scottish Power here I come, a much better company to deal with, they actually respond to customers!

"We have been with Bristol Energy for a…"

We have been with Bristol Energy for a while now and are extremely pleased with the service and price. Easy to get in contact with and also very helpful. Would definitely recommend them.

"My regular direct debit payment was…"

My regular direct debit payment was cancelled and I only found out when your latest bill dated 8 Apr 21 said I was paying by cheque or card. The rates shown in that letter were different from the previous letter of 23 Feb. The gentleman I spoke to said that the Feb letter showed the new tariff but the 8 Apr one showed the old tariff. I have now paid £110 by card to cover my Mar 21 payment and your man said he'd reinstated my direct debit at a monthly rate of £110 re-starting on 1 May 21. I hope that is the case.

"Very good and very fair prices."

Very good and very fair prices.

"Good service"

Good service, very friendly

"Competitive energy prices, great customer service"

Bristol Energy have been giving me competitive energy pricing and optional deals for several years now - even against Octopus Energy. Communication and customer service are excellent and a mobile app is provided that offers up to date information and data on day to day items related to my account. There is a secure link to ensure protection. Would recommend