"I spoke to a lady asking advice re…"

I spoke to a lady asking advice re husband being on oxygen but sadly he passed away on 30th March 2021 She was very helpful and changed my energy tariff

"Have just signed up for another 2 years…"

Have just signed up for another 2 years of your wonderful service

"a fine company to deal with"

a fine company to deal with. competitive prices, green-aware and good app.

"We have no complaints"

We have no complaints. Well done!

"Satisfied with Bristol energy"

All seams good since swapped over to Bristol energy not having any shocking bills like other suppliers seam to do after being with them for a while so all good

"Appalling customer service - promise everything deliver nothing"

I have now contacted Bristol energy twice to get a final bill. A person takes a message promising someone with call you back. But no one calls back.

I was promised it was all sorted but still no final bill. The account it is in credit but no one can tell me how to get this repaid.

The customer service is non existent.

"Appalling customer service!!"

I was a customer on a 2 year contract (paying by monthly direct debit) which expired in November 2020. A new contract would have meant standing charges which were too high so I looked at alternate suppliers, and switched on 2nd Feb 2021. After my Feb payment was taken, I cancelled the instruction with my bank mid Feb as my account was in credit. Almost instantly I got a letter from Bristol saying that as I had cancelled the debit, my standing charges would increase. I emailed their customer service on the 19th Feb and it took 4 days for an "automated" response to be received which said it can take up to 10 working days for them look into my complaint and to reply. I followed up on 7th March as nothing further heard. They were slightly better replying to this in 3 days, but only to advise it could take up to 6 weeks for a final bill to be raised and a refund to be actioned. Two further emails have not even received an acknowledgement, let alone a reply.

"Mr Gray my father died july 2019…"

Mr Gray my father died july 2019 bristol energy would not made it easy to change the account into my name I am the daughter I changed to British gas but bill went high changed to edf now good but over a year and half later after numerous communications I still have no got the over payment £81 last conversation said cheque on its way nothing turns up appalling amount of time to wait and service

"Customer service used to be good....."

Bristol Energy informed me in early March, that they proposed to increase my direct debit payment from £47 to £71. I replied, in writing, to say that I was not prepared to accept the increase when we were moving into a warmer season and my account was significantly in credit. In spite of my numerous emails, the matter has still not been resolved and £71 has been taken from my bank account today. I was one of your first customers, and used to recommend Bristol Energy for its good customer service - sadly, this is no longer the case under Together Energy

"Well done Bristol Energy"

Not only are Bristol Energy's prices acceptable; they also give a helpful service.
Well done!