"Frustrating call forwarding"

I was unable to talk to a Bristol Energy customer service agent, but instead my calls were continuously answered by a call forwarding service who simply took my details ready for someone to call-back in the next 3 days. This is not acceptable when I had a very time sensitive question that I was unable to resolve online.

"Helpful operative."

The operative I spoke to was very helpful and explained in detail the best deal for us.

"Competitive Rates"

Competitive Rates. Transparent Terms and Conditions. Easy Communication.

"Been very pleased since I switched from…"

Been very pleased since I switched from Scottish Power to Bristol Energy. I am always kept up to date with my account and have had no problems at all, entirely opposite to SP!

"Web site constantly does not work"

Web site constantly does not work. I was promised this was in hand but still not good. Try to speak to someone and your on hold forever could do a lot better bristol energy.

"Worst customer service ever…when they do reply !"

Worst customer service ever experienced.....that’s when they do reply!

"My best company"

I have used Bristol Energy for a number of years, and they have always been efficient and helpful. Their tarrifs have always matched if not bettered the major companies.
Fred Fyfe

"Correspondence"

Everything over the last few years has been great but over the last few weeks things haven’t been so good. Firstly the increase in the price was excessive as a quote for usage over this last year was impossible with Covid lockdown. Secondly getting any correspondence has been almost zero, having to wait a week for a reply or no reply at all with my last query of which I am still awaiting a reply to my email regarding the refunding of credit on my account.
I hope all this improves over the coming months and some reality returns as I was pleased with the service in the past.

"Telephone service"

Have had pleasant experiences with the telephone service ,the staff have been friendly and helpful but since the lockdown have found the system of after initially answering the call they say that someone will ring you back within the next couple of days not very helpful.No other organisation seems to have a similar method of dealing with calls.

"Best energy provider in 10 year…"

Best energy provider in 10 year experience. Well done