"You are the worst company I have dealt…"

You are the worst company I have dealt with in over 40 years .
Sorry can Not recommend

"I have had an ongoing problem for 18…"

I have had an ongoing problem for 18 months and no one takes responsibility for it.

"Been a customer for last 3 years"

Been a customer for last 3 years. Customer service know their product exceptionally well. Fair price for gas and electricity did not hesitate to take up new deal.

"Never had any problems since I’ve been…"

Never had any problems since I’ve been with Bristol Energy

"Excellent"

Excellent customer service

"very poor service"

Account number: 200234269





I have contacted yourselves via phone and email on numerous occasions, to request a refund, to no avail. I am over £1000 in credit and need a repayment. I have sent hours on the phone on separate occasions, told someone would call back but no one did, called again ( another 45mins ) and was told today they would pass my case to the complaints department, but still no contact from you. I think the only way to resolve this is to move my account from Bristol Energy. Your treatment of your customers is appalling and not acceptable. I am going to cancel my direct debit ,and contact my local press to highlight, the total lack of customer care you provide. A better title would be "The customer do not care service"

"Whatever you do"

Whatever you do, do not purchase your gas and electric from this company. They are an absolute disgrace. Last July, at their request I had a smart meter fitted. The engineers fractured a gas pipe, cut my gas supply off and told me I would have to get a gas safe engineer out to sort it (initially at my own expense). The smart meter has never worked, the app doesn’t work and I have been unable to get any bill since, even though I have submitted meter readings (they have however produced and charged me for 2 bills both dated April 2020 to July 2020). My account is over £900 in credit. I have rung and emailed many, many times but they seem incapable of sorting it. They will not refund my money as they say I have used gas and electric but they cannot produce a bill to confirm the actual usage. They promise call backs, that a manager will ring and that the bill will be generated in 7 days etc. Many promises but absolutely nothing delivered. I can’t even get thru to the complaints department. I have given Bristol Energy every opportunity to sort this and I will now be referring my situation to Ofgem.

"Appalling lack of Customer Service..........."

Terrible. I'm in credit by well over £200. Asked to have a refund, was told I need to submit a meter reading, they'd then tell me amount due over the phone and refund the difference within 10 days. Did this.... rang them 3 weeks later as no money was in my account, only to be told the lady had NOT requested my refund so I have to go through the whole process again.

Not great.................

"Direct debit increases when in credit."

Overall service has been good, but several times I have received e.mails saying my direct debit will increase, (by large amounts), even though I have been in credit, this has meant phone calls to sort it out, which became irritating.

"So far so good"

So far so good. Switch over went smoothly. I provide a monthly meter reading via the app or sometimes online both of which are straight forward enough. I receive an email every 3 months for a meter reading which is the basis of my bill. This produces a 3 month statement which is also emailed out. No issues to speak of. At the end of my last contact, after some comparison checks I took out a new contract with the same co.