"Best staff ."

I have always been satisfied with Bristol Energy . If i wasn't ,you believe me i WOULD be gone . Your staff are always understanding and friendly , ALWAYS . My only moan is this year my quarterly bills where a bit erratic coming through to me . I like them every three months so i can compare to last year .I am very strict with my useage if and when i can be . This winter has been different as i have been ill . Anyway please keep up the good work . You will hear from me if you do not .

"Since being with British energy,have…"

Since being with British energy,have nothing but praise.very informative and access to all information I require.so with great value am glad I changed from one of the big 6.

"Hi there"

Hi there, I changed to Bristol energy a while back and use their 2-year fixed rate on Economy 10. No problems and competitive tariffs, I would recommend that you have a look at what is available.

"Been satisfied up to now with this…"

Been satisfied up to now with this supplier

"Appalling customer service!"

I’ve been with Bristol Energy for the past 2 years, but since August last year I’ve had issues with their service. I had smart meters installed after being constantly harassed with phone calls, but then couldn’t monitor my own energy usage as the screens were out of stock, and the app didn’t work properly. Contacted customer services about this but didn’t get anywhere. I then e-mailed in February hoping that may get somewhere in writing rather than phonecall, but was ignored instead.
Then I got an e-Mail on a Saturday (their phone lines are only open Mon-Fri) to tell me my fixed tariff ends in 4 days!! No months warning like I should’ve had! I rang on the Monday and was told someone would get back to me by Thursday (tariff ended on Wednesday). I then rang back Tuesday and spoke to someone who put me on another fixed tariff as was left no other choice, but I have switched to another supplier after being dealt with so poorly.
Won’t be recommending your services to anyone else.

"Hi i have continually asked you to…"

Hi i have continually asked you to remove gas from our billing as we have no gas appliancies at all. You have failed to get back or help us resolve the situation

"Notified Bristol Energy of my mother in…"

Notified Bristol Energy of my mother in law's death, sent them a copy of the death certificate, and unbelievably they have just sent a message to her, saying "How are we doing"? No prizes for the answer!

"Wastes a great deal of your time"

Wastes a great deal of your time, (it often feels like you are working for Bristol energy yourself rather than being a customer). This is because Bristol energy:

A. Requires customers to take frequent meter readings to be uploaded to their ap which sadly works intermittently
B. Send out frequent 'no reply e-mails'
C. Have an awful response rate, (weeks), handling e-mails sent to them
D. Miss e-mails and or instructions sent to them
E. Seem to have one or two very helpful people but can take weeks to get to speak to them.

"Shocking Decline in customer service"

This morning I received an email telling me my direct debit would be increased 54%. This despite being over £200 in credit. I rang them and my call was taken by an answering service who said the company would call me back in 3 working days - which with Easter would mean 1 week. I am appalled that this company (about which I have previously written very good reviews) has sunk so low.I intend to switch suppliers urgently.
UPDATE: I replied to their email (see below) but have heard nothing. These so called "replies" are just a distraction. I. note a huge number of "invited replies" have been posted since yesterday. Its almost as if they were trying to divert attention. Any company that has to employ an answering service is in. dire straits. I suggest you also read what WHICH magazine has to say about "Together Energy" which has taken over Bristol Energy. It is not good.

"I would like to add my voice to those…"

I would like to add my voice to those Customers of Bristol Energy that have already rated Bristol Energy as poor. Avoid this company they aren't honest or caring.
Their customer care is very disappointing, taking 5 days or more to respond. I had a question about the metering dept and had the following response excuse from James the metering coach. Reminds me that the dog eat the homework. "I am so sorry you were not provided with an In-Home Display (IHD) during your installation. We hold stock of a small
number of devices but due to COVID restrictions the office is closed so we are unable to access them.
As restrictions are due to be lifted soon we should be in a position to provide an IHD in the next 4-8 weeks."