"The customer service has gone downhill…"

The customer service has gone downhill fast since Bristol Energy has been bought out.
I have been with BE for several years and always had good service. However it is now almost impossible to talk to anyone about a problem and when you finally get through to a call centre the people are difficult to understand and do not seem to know what they are talking about. I was told someone should be getting back to me sometime in the next three days having had to explain the term "direct debit" to them !!
The reason for the contact was that they are increasing my direct debit by nearly 50% a month despite my account being in credit - I will be seeking alternative suppliers immediately.

"Amazing customer service"

Amazing customer service. I joined Bristol Energy as they were the cheapest supplier (moving from British Gas). On the couple of occasions that I've needed to speak to someone (usually because of a mistake of my own), they have been great to deal with, all staff are nice, based in the UK, with no wait-times on the phone. I really can't fault them, and would definitely remain with them.

"This is a really good little energy company."

This is a really good little energy company. I shopped around on Compare the Market but Bristol Energy were really good value - even against non-green tariffs. It's worth looking at them, especially if you want a fully green option. The customer service is pretty good considering they are in the middle of being bought by Together energy (another ethical supplier) you have to email but they do respond. I expect that they will get a full call centre going when the merger is complete but it's not an issue when they don't make mistakes anyway.

"Looked to renew contract with Bristol…"

Looked to renew contract with Bristol Energy but found it impossible to get passed the 'answer service' system, twice being told somebody would be in contact with us, but nobody did return our calls. Third time lucky, we rang again and hit the jackpot, getting through to a super young lady who listened to us and then dealt with all our enquiries, set up the new contract, new payment details and within minutes had sent all the new details, new statement etc. through to our email address. This call centre lady saved the day for Bristol Energy, as in my hand I had another energy company lined up to take over our account. I gave 4 stars for the lady we spoke to and it would have been 5 if only Bristol Energy could promise to get rid of that 'answer service' system and connect people straight away to someone who can deal with people's accounts.

"Customer service not good"

Customer service not good. Am elderly and have been trying to get a smart meter fitted as not able to read the meter myself. After months of asking, they finally agreed to get a meter reader round quarterly but they have yet to appear. Would not recommend

I note that I received a reply saying that they are not doing meter reads owing to Covid. I was told back in October that you were going to start meter reads again for elderly people who struggled to get down to do it themselves. Surely, you have had time to get procedures in place to facilitate this service. Yet another company using Covid as an excuse for poor service.

"Poor customer care responses"

Poor customer care responses, dont read the detail of the correspondence. Illogical direct debit decisions. Long time for refunds.

"Good value"

Good value. Very helpful customer service staff.

"Truly Dreadful - Avoid at all costs"

After previous problems I sent photos of meter readings and dates they were taken, as requested. I had asked what the tariffs would be but didn’t get any reply. This was weeks ago. I haven’t received anything else.

Today I got an email saying our payment was overdue but I have not received a bill from you.

This is, once again, beyond incompetent.

If it was possible to write this review with no stars, or a minus number, I would do so.

I would urge everyone to have absolutely nothing to do with Bristol Energy. They are the worst company I have ever had the misfortune to deal with. I did not choose them - they were the provider to the previous owner of our home. I have had nothing but problems with them.

"Great service"

Great on line access. So easy to use and best of all there is an option to pay monthly by bank transfer, I HATE direct debits so this is fantastic for me. The couple of times I have had to phone with an enquiry the staff were excellent. Highly recommend.

"After years of trying different energy…"

After years of trying different energy companies I thought I would give Bristol energy a try, the prices are competitive to other suppliers but the big thing for me is the staff, They always answer the phone, They always clear with the information they supply you with, I've spent hours and hours with other companies on hold and then to be told the totally wrong information, as long as BE continue to be competitive and good with the customer i stop with them,