"Very bad"

Very bad. They don't let me cancel. I wait each day more than 1 hour on the phone and they don't answer.
I have to cancel my credit card.
DO NOT USE THEM

"Cannot send texts. Have tried for 1 year to get approval."

Cannot send texts. Would like a complete refund. Cannot send texts. Have tried for 1 year to get approval. Being charged every month for a service that is not used.

"Good Job"

Good Job. Perfectly working .

"Horrible customer support"

Horrible customer support. I am trying to set up texting. They keep telling me I need to provide an ss-4 which is the application to the IRS for the EIN. I don’t know why they would need that application as I provided the EIN letter. Whatever, I provided it to them anyways, with all my other supporting documents. They keep sending me emails saying they are reviewing my case and then emails that they are closing my case. The support team on the phone keeps saying they need the exact documents I’ve already sent them 3 times. They also said I need to put a privacy policy on my website to have texting which I did. Now they’re saying that’s not enough, I need the privacy policy wherever the phone number is showing. How is that even possible?! I have the number in different places like the banner. It’s a massive policy, doesn’t make any sense.

I am able to call just fine but can’t text? They don’t make sense and their customer support team is clearly not doing their job. At this point I am so fed up with their support team that I’m considering taking my business elsewhere.

"Worst service I ever received in my…"

Worst service I ever received in my entire life. Everything goes smooth when you talk to a representative. But once you signed the 1-year contract, you no longer exist for them.

"It looks a scam!"

I bought their service, they are too expensive, the have really bad services and for last whole hour, I am trying to cancel the services but it won't let me cancel.

I don't want to keep paying to them anymore, I don't want their service any more.

"Great when it works, but you're SOL when it doesn't."

We rely on SMS for our business. Ever since our TCR was approved, our SMS has stopped working. We are not able to take orders from our customers, nor can we respond to them. It's been two weeks, and customers have been complaining every day. Whenever I call tech support, I'm always given the standard "check back in 48 hours." Well, it's been 2 weeks, still no resolution.

"No one has been helpful with our TCR…"

No one has been helpful with our TCR registration. I have been trying to get our campaign approved for months and there is something different every time that is found wrong with it. I am sick and tired of it and am considering finding another phone service.

"Nightmare"

Nightmare. They barely speak English and you will just be stuck on the phone with customer service. After signing up the implementation was so bad i had to cancel before starting the service. Even canceling proved to be a nightmare. I have about 4 hours of phone time trying to onboard with people who didn't seem to care or know what's going on. Save your time and money and go with a provider who can provide you with the service you need to run a business.

"great resource for FAX API functionality"

We are using eFAX APIs for multiple customers and the experience has been great.