"Horrible experience when cancelling…"

Horrible experience when cancelling service. Hard to get someone on a call. The agent said something totally different than the last person discussing cancellation

"Bad customer service/ won’t let you cancel contract "

** update. After many phone calls and transfers, I was able to cancel my ring central account. I took 2 weeks and many phone calls and emails. Should not be that difficult to leave a phone provider.

The interface is pretty confusing and not well structured. Customer support is not great and it’s hard to get a hold of someone. They require an SMS compliance test that is time consuming and has a very high fail rate. After failing their SMS compliance several times and paying to take the test they then fined me for not being compliant. I left the company went to a cheaper company that did not require taking sms compliance test. They refuse to cancel my contract, even though I completed my one year contract. They won’t let me leave unless I pay for the rest of the year up front. Upon reviewing my contract they slip in the contract auto renews and you can’t cancel it. I tried to cancel it and they absolutely refused to cancel my contract.

"Mixed experience with RC"

Mixed experience with RC. Phone service seems to work, but have been having serious issues with SMS over the years. Current issue has been ongoing for weeks and we keep getting sent to the next level of tech support who will "call me within 24-48 hours". Currently SMS isn't reliably going out and being received by our patients, with very unreliable indicators of which messages are and are not being received. Overall, very frustrated with the tech support. Even had my manager reach out directly to our rep too last week and we've yet to hear back from our account rep.

"Allowed me to continue office telephone…"

Allowed me to continue office telephone after moving to a new location. Good analysis tools

"Complex Help and settings pages (admin)…"

Help pages and settings pages (admin) are too difficult to use. I spent so much time in initial setup, that, I rarely go back into it, even when RingCentral announces new features. If I don't see an immediate use, it remains unused because of the difficulty and time sync it creates. As a solo business owner, I don't have a dedicated IT person to stay on top of this... stuff.

"Sales team won't stop spamming me"

Sales team won't stop spamming my phone, and won't give me an easy way to remove my number from their list.

"Rep was quick in resolving my problem"

Rep was quick in resolving my problem

"Does what we need it to do but not user…"

Does what we need it to do but not user friendly. Complicated to figure out voicemail set up, faxing, multiple line systems. Dashboard always changing, so one day you know where things are, next you are learning it all over again. Customer service response time, and the ability to talk with a human, could be better.

"Perfect and quality"

Perfect and quality

"I would give NO star if the option was…"

I would give NO star if the option was available! Poor customer service and the call gets disconnected 100% of the time. There is no way to get help from these people. I don't recommend giving them your business.