"Every time I try to get someone to help…"

Every time I try to get someone to help me they send me to the tututorials...and that's when I'm able to get them. I have already paid twice to get the text situation corrected and still getting messages that it hasn't been processed yet. Difficult to work with.

"Not a fan of this service at all"

Not a fan of this service at all, paid for it for months. Couldn’t figure out how to use, customer service was always a long wait - no thanks

"On Friday I got calls back to back each…"

On Friday I got calls back to back each time from different states. I answered on the 3rd call because I was annoyed and it was someone from ring central. I have no business with you and calling me to sell your products at 5:50am on PST is unacceptable. Fast forward to today, she calls me back twice again at 6:45am. You all need a special rule about time zones and the times you are calling people, doubt you will make any impressions when you’re waking people up.

"The customer service is horrible."

The customer service is horrible.

"It sucks not unlimited text hidden fees…"

It sucks not unlimited text hidden fees poor communication and keep disconnecting my service

"Love the service"

Love the service, I especially like the fact that you can take calls from anywhere.

"great customer service."

Ring Central assigns a dedicated account executive when you sign up for service. Mine (Zarah) has ALWAYS been very responsive to any question that I've had. The prices are fair and the equipment has been great. I've had my system for over a year now with ZERO issues. I added an additional extension and asked for help setting that up. Support has been great even after the sale.

"If you sign up"

If you sign up, do not get a contact. There are other phone services that don’t require contract. They are the worst at cancelling service! I’ve been on hold for hours and multiple phone calls. The phone is disconnected after being on hold for an hour. Then they tell you they’ll call you back after speaking with “legal” and never call you back

"Works Well but Censors "

The service works very well, except for one very bothersome issue. Ring Central feels that they should censor messages. There are certain words that if you put them in a text message, they will not deliver the message. Those are not necessarily profanity or abusive either & I have no ideas what words are prohibited.

"If you're not a techy kinda person"

If you're not a techy kinda person, stay away. Product works most of the time. But as a luddite it's not as easy to use as it should be.

But they have the absolute worst customer service. your contract renews without warning, they will not answer the phone or chats and their AI bots are useless. You will encounter challenges and they will not help.