"bad customer service"

They have a horrible customer service. if you want to get the service, they are fast but as soon as you paying if you have any issue they do not answer and charge you whatever they want without even letting you know that they will charge more.

"Overpriced service"

Bad customer support, overpriced. They charged me double the price for contract renewal. Nextiva quoted same service at 50% less.

"Terrible Customer Support"

First they locked all of our users out over SSO and made us jump through hoops for half a day to get logged backed in. Now I have been trying to work with them to register SMS campaigns and they continue to auto decline the request due to missing privacy policy even though the URL of the policy was submitted with the registration documentation. The only way to talk to a person is via chat and they just continue to give a canned response that doesn't address the issue.

"Very easy to use"

Very easy to use. I don't like how the current calls aren't pinned to the main app like they used to be.

"Hard to ansewer when they ring"

Everything about these phones is good with one exception! And, that is that they are hard to answer live when one rings!

"Struggling with zoho integration"

Struggling with zoho integration. Sms registration unfriendly and bad experience

"The interface with my Yealink wireless…"

The interface with my Yealink wireless headset is often poor. Everything else is great.

"The representative helps me to solve…"

The representative helps me to solve the issue and provide me with very important information

"Try to cancel is a nightmare experience. "

So I tried to cancel my subscription with them. It is very deceiving. I went to the website. It has a link to cancel when you go to the link you can’t cancel. Says that you have to call in so then when I call in I get put on hold and while I am on hold, it tells me that I can also cancel if the wait is too long online in the chat box. So when I go to the chat box, it says that you can easily cancel on the website and has a totally different screenshots on how to do it so It just runs you in a revolving circle so if you try to stay on the line after maybe waiting every time over 20 minutes it just hangs up on me , total nightwear still unresolved. Also, the taxes are deceiving. I got charged 200 for the subscription and the taxes are almost over $100. It’s horrible because I’ve been trying for a whole week before the automatic renewal to cancel and they charge me and this is just ridiculous

"Overall it is a good app"

Overall it is a good app. Faster and more diligent customer service would be helpful.