"Disappointed Customer"

The e-bike (Orbea Vibe) arrived without having gone through a PDI (despite waiting 3 weeks for it to be delivered from stock). This meant it arrived without a charger, saddle, pedals, manuals, brakes on the wrong side (European style) and one brake needed bleeding so had to go to local bike shop for work. After a week of chasing, the missing components arrived and I have now been able to ride it. Stuart at the help desk was very helpful in resolving the problems and offered some compensation for which I was very grateful.

"I placed an order and it was delivered…"

I placed an order and it was delivered promptly. The product is excellent.

"Fantastic service!"

Fantastic service and fantastic bell. If you love your bike. Treat it to this!

"Excellent service and fast delivery"

Excellent service and fast delivery. Bike arrived well packaged without any issues.
Thank you

"Excellent and speedy service"

Excellent and speedy service

"Good Communications"

Good communications with their contact centre. Arrived when they said it would and the scooter is excellent.

"Delivery in time can’t comment on…"

Delivery in time can’t comment on product as it is for Xmas so still boxed

"Thank you for all the information about…"

Thank you for all the information about the product and the shipping method ...

"It's all good"

It's all good, no issues at all. Ordered a garment (Cobra hoodie) from my favourite cycle accessories co. (Chrome Industries).
I had it in a couple days, everything was as expected.

Thanks Velorution, consider yourself on the good guys list!

"Viva la Velorution!"

The shopping expirience has been fantastic, my new bike arrived ahead of schedule. When it arrived, I had a question about a couple of things, Stuart responded promptly and was quick to resolve my queries. Would definitely recommend and shop with again.