"AVOID AVOID AVOID AT ALL COSTS"

Still waiting for a call email carrier pigeon to reply to me!!!!
I've decided to give the spa back within the 30 day period still no correspondence with them. 2nd review I've written now and dropped down to one star please don't get one of your looking for one heating system is really of a poor quality and you won't get to use it for more than a week before it breaks down.
Best spending that little bit extra and getting a lazy spa.
The quality of the tub itself is good but not good if you can't use it.

Wave best someone contacts us soon or I'm putting in a claim and reporting you to trading standards.

"What a disgraceful company"

What a disgraceful company. Heater not working, cracked connector. Biggest waste of money ever spent. They do not answer phone or emails.

"I honestly hate wave"

I honestly hate wave.
Worst customer service ordered spa stopped heating after a week of use. Did all the checks and tasks to fix. Was sent a replacement in the end as they could not fix the problem. Replacement item turns off after an hour so never heats up and deflated. All I want is my money back this is a total waste of money and time and ruined the summer fun I should be having with my kids.

"Quite possibly the worst customer…"

Quite possibly the worst customer service experience I've ever had!
Ordered, never arrived till I started a CC claim. Spa returned weeks ago still no refund.
Avoid

"Following my recent review "

Following my recent review; we received contact from Wave and they sent us problem solving tasks to perform. None of which has helped and the leak is still occurring. After reporting this back to them on 20th August..........nothing......still waiting to receive a reply and rectify the issue!!
Given the fact that this fault was reported in July; once again we have had a product that we've not been able to use for over a month.
I've tried all methods of contact with them directly, but unsuccessful.
I am some what frustrated and disappointed with the lack of customer service/support. Absolute joke!!

"No response, failed unit after less than a year."

Order W107780 was placed less than a year ago (within the guarantee) and the heater unit does not work at all despite following your troubleshooting in the instructions. I emailed, phoned and live chatted every day since without any response. Seeing as people have been waiting months for a replacement or did not get one at all, I am not filled with any hope that I will be assisted, as promised when buying. So so so disappointing, money wasted. I even highlighted that I had a very special plan next week and really wanted a working hot tub then but was just ignored. Please hire more people and actually support the people who invested their money into your company.

Update: After waiting a month, they finally sent a new heater but surprise (!) it did not even resemble my heater in any way. I had sent videos, pictures and details of my order containing the model I have and somehow they still managed to send me something that doesn’t even remotely fit my model. I guess I‘ll be waiting another month now.

"Do not buy unless you are prepared to lose money"

Reading comments I have same issue. Bought spa in July. Only used handful of times. Heater is faulty and did not heat more than 1 degrees in 8 hours. I had this spa 30 days when I noticed fault. Took over a week to get an email from customer service. Had to take pointless photos. Then they asked me to test again and I said no. As I thought this was a delaying tactic. I had to packaged up heater and send more photos. I was asked for a collection date. Since then nothing..... its been 5 days and I have called and emailed and no response. Do not buy from this company. I have wasted £399 on something that is now in pieces.

"Terrible Customer service"

Reading the reviews and concur this companies customer service is shockingly bad! Had a faulty spa since June this year, ongoing issues with the heater (finally replaced) and then followed by a puncture due to seam split. Had an email over a week ago to say can you send a picture of the unit packed up so they can collect and replace the whole unit, sent on the same day and still waiting for a response. Any email correspondence seems to disappear into a black hole for weeks at a time until an actual person can respond. PADDY you seem to be able to get things done please contact me! #W114770

"Poor customer service "

Poor customer service
Waiting contact on missing parcel payment taken but not arrived.

"AVOID BUYING AT ALL COSTS"

AVOID BUYING AT ALL COSTS! One star is way too high for this company. Bought foam rigid tub from them, didn’t even got a chance to use it. Started to fill it, soon as water reached the heater, water started just pouring out of heater unit! How dangerous is that, let alone it is faulty, it is life threatening defect! Contacted them on the spot. Two weeks since, still no response from company. All we ask, return and refund. NO LUCK! We are not the only unlucky customers, there are hundreds, if not thousands more like us, trying to reach out and get our money back from that scam of the company.