"Worst customer service and support…"

Worst customer service and support communication I have ever experienced in 55 years of doing business. Literally spent days trying to cancel an account. Their CustomerSupport portal is a complete and total waste of time and a technology failure. I will never go back or recommend them.

"Overall Horrible "

Customer service is horrible, each month a new charge appears, receiving calls is always a problem.

"Absolute worst customer experience I…"

Absolute worst customer experience I have ever had. I have been trying to get TCR registration approved for months and every time I do what they ask, they have new issues. I get on the phone with their support and they tell me in a monotone voice that it's this or that and do it like this and resubmit. Then gets denied. I do what they ask again, then gets denied. I have been denied at least 8 times now and it is starting to feel like they purposely don't want people to use their service. With currently 58% of their reviews on Trust Pilot being 1 star, I wish I would have looked into them further since the reviews they post on their website are obviously hand picked to deceive people by skewing the perception of how they are really viewed by the majority of their customers and users. Again, horrible customer support and now I'm off to try to get their TCR registration approved by reading through ALL the help documentation on it again. I'm sure it will be denied again for some other reason that they didn't mention or said is different suddenly based on whatever CSR gets the role to review it. I am quickly losing hope that this will ever be done as I have spent over 10 hours of my time trying to get this approved so far. I DO NOT RECOMMEND RING CENTRAL to even an enemy.

And now they reply with their nonsense and ask for verification that it's a real person leaving a review when I wrote this review yesterday after resubmitting again just to get this today. Left out company information and emails for the post:

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TCR Registration

Dear [DELETED],

Unfortunately, your [COMPANY DELETED] SMS registration was not approved by TCR for the following reason(s):
Opt-In language required on website if its intake form is used to collect phone numbers
Opt-in message must contain brand name, HELP, opt-out, message frequency and associated fees disclosures. Opt-out message must contain brand name and indicate that no further messages will be sent. HELP message must contain brand name and contain support contact (email, phone number, or support website).
Unable to verify, needs compliant and accurate Call to Action information.
Once you have corrected the above issues with your registration, please resubmit your SMS application in your online account. Resubmissions may incur additional application fees and may take up to 20 business days for approval.

For more information on the registration process and what is required by TCR please visit {link that can't be posted}

Thank you for using RingCentral.

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Our Owner was on the phone with them today and hopefully he got somewhere. They never tell you exactly what the issue is. They could easily say, "Change {THIS}, {HERE}" to be compliant, but instead they always send cryptic nonsense, and I have made these changes so many times. All of these items are already in place, and they keep failing it and come back with different reasons every time.

"Call quality is poor"

Call quality is poor. There is a delay when trying to speak to someone.

"Set up is good"

Set up is good, hard to get assistance after initial set up

"Review"

My name is Tom C. I own a solo personal injury law firm. I have been paying Ring Central for 6 months now and I have yet to receive approval for TCR registration. Never in my life have I seen a company run this poorly. And, at this point, I just feel like I am being scammed.

"This is one of the most unethical…"

This is one of the most unethical companies I have ever dealt with. They will sell you anything, but they will never ever let you downgrade or leave. If you try to leave, they tell you they will send you a cancellation or downgrade contract, but then they never respond. I've been trying to downgrade my contract for a month now to meet their deadline of making changes 30 days prior to contract renewal. I have reached out 5 times to their service department and 2 times to my "dedicated" sales rep. I finally called in and spent an hour on the phone with someone who said they would send me the paperwork to make changes that day. It is 5 days later and they haven't sent it, nor have the replied to multiple emails. I'm about ready to cxl my entire account with them, but I guess I won't be able to do that because they won't let me! I've never experienced anything like this in my life. Stay away from this company. I have wasted so many precious hours trying to get questions answered or changes to my account. Never again!

"If there was an option of negative…"

If there was an option of negative stars, I would have given them that based on their messy TCR registration process. They will reject your application with no apparent reason and then you will have to call technical support and get with them for 1 and a half hour call to discuss the application and once you make sure application is according to the requirements, you finish the application. And guess what, again refusal. This is very frustrating.

"Worst customer service ever you have…"

Worst customer service ever you have the most unprofessional people working for you nobody knows what they're doing over there and no one can really help worst company to work with

"You can’t cancel. "

I’d love to cancel. It’s expensive and I don’t use features I’m paying for.