"Overly complicated for a small business…"

Overly complicated for a small business so much so that I have to call customer service for majority of setting changes I wish to make. I appreciate you can reach customer service easily.

"Amazing Job!"

Amazing Job!

"Scam - the only way to stop auto-renewing contract is to pay $2k - SCAM"

DO NOT sign up for this company for ANY reason. Our business has been trying to cancel with them for over a year. We haven’t been using their services because we switched to someone else. We were told our contract auto-renews and the only way to get out of it is to pay a $2,000 cancellation fee. We sent several emails telling them NOT to auto renew our contract, but in August, they charged us AGAIN, even though the card we have on file expired. Customer service was incredibly rude and refused to help us. Our only course of action is to put a stop payment with our credit card company and if that doesn’t work, we’ll be seeking legal action. This company is an absolute scam.

"Different communication capabilities."

I like that we're able to call, text and video call. Those capabilities in one application are very important to us.

I don't like how difficult it was to set up texting.
I don't like the billing aspect. If I put my credit card on file for payments, I would like to pay what I want when I want to pay it. Not the whole lump sum, I think that is too aggressive.

"They make it impossible for you to…"

They make it impossible for you to cancel.

I called them two days ago requesting to cancel. Was informed that I would get a call back in 48 hours but nothing yet. Very disappointing, avoid them at all costs.

"Not happy about not being approved for…"

Not happy about not being approved for the sms, we have provided all the information needed and they have been rejecting us since January 2024z very very disappointing

"RingCentral is every small business…"

RingCentral is every small business owner or managers friend. We are very please with the phone service provided by RingCentral.

"Totally inept customer service and deceit from sales"

Totally inept customer service. We had a toll free number for over 15 years. There was some sort of billing issue and we were not notified of this and our number was cancelled. We have called it and it is not in service with someone else but for literally 2 weeks I have been giving a MINDLESS run around as NO ONE can let us know if it is available. WHAT IS WORSE is we were told we needed to sign up for a new account in order to get it back with a 90-95% change of getting it back if we did and we did and GUESS WHAT? This mindless runaround with no answers 2 weeks later and several calls and emails with zero results. Go to Grasshopper if you need a service. This company has gone from bad to outrageously insane.

"Communication with your support people…"

Communication with your support people is at best challenging. I'm not sure they understand how the system works.

"Terrible service, restricted trial, terrible customer service"

Free trial is not full featured, so no way to know if it meets our needs. Called to enable all features, and they said I have to convert to being a paid number to get all the features, so not sure why they offer a trial.

When I tried to cancel the free trial, they had me on hold for 25 minutes waiting for their "special department." And then they asked me a security question that I never set up.

No way to contact support other than calling them. No chat options, no email options.

App and website look like they're 15 years out of date.