"No capability to share texts received between multiple users"

It is very annoying to not be able to share texts and general voicemails with a group of multiple users. In a small business set up, few people have to all pitch in with the phones and texts. When this is not a capability, it generates much work for several people and few for others making the business less efficient. There should be a general text, call and fax that members of a company can use to quickly get back to customers

"Did what you were supposed to do on…"

Did what you were supposed to do on time and within budget. Any concerns were addressed immediately. Well done

"Great product!"

Great product!

"Process to get TCR registration…"

Process to get TCR registration approved has been nothing short of a nightmare. Worse yet, we're still paying for the ability to text using our RingCentral numbers without being able to actually use the service.

That is hot garbage, RingCentral.

Every time that there has been a TCR registration submitted the goalposts get moved for more reasons that we're not asked to meet than originally requested.

0 out of 5 stars.

"2 year Contract"

I dislike that there was a 2-year contract, that after 5 years, when we wanted to cancel, we had to pay for year #6, even though we didn't plan to use it.

"My system has not worked correctly…"

My system has not worked correctly since the beginning. There are multiple problems. I am not happy with ring central and would like to get out of it if at all possible.

"Expensive garbage"

Expensive and stuck on a very long contract with lots of technical issues.

"Not perfect."

There's a definite gap in customer service. The call quality is good, implementation was ok, but lacked detail. Our focus is more on desk phones than bells and whistles. However, setting up SMS texting is a ridiculous process - despite being touted as included.

So for call quality and reliability of the basics, I give it thumbs up.
The gaps in customer service and attention to detail make it just "ok".

"Problem we are still having"

Problem we are still having, are the bot calls. The phone rings the ring central app does not. So, they are blocking incoming calls potential customers. It's not an actual call.

"Disappointed After 7 Years – Found a Better VoIP Option"

I’ve been using this company for over seven years, and I now realize it was a mistake. I recently found a better VoIP service that offers twice the features at half the price. It’s entirely my fault for not exploring other options sooner.