"It was good"

It was good, friendly staff and helpful

"not happy with service"

I had my eyes tested at Tesco which I had no problem they seemed rather good chose my glasses unfortunately the frames were digging into my nose and making it sore so I went back the guy in the shop just altered them by bending the frames outward from the bridge which made the bifocal completely out of line so I couldn't see out of the glasses as I should have been able to he just made me feel stupid which I'm not definitely won't be back there

"Rude, embarassing and terrible customer service"

I recently had the unfortunate displeasure of 'ALMOST' shopping at Vision Express in Tesco, Rainham, Essex. I was busy looking at glasses when I heard a member of staff who I assume is the manager, from the derogatory manner in which she was speaking, talking to 2 other staff members like absolute trash as clear as day in front of myself and other customers. I turned to see what the commotion was about but the poor lady and gentleman looked so embarrassed it made me feel really uncomfortable so I left. With it being a weekend, it was reasonably busy so why she felt the need to address them in this manner in the middle of a busy shop I have no idea but it was highly embarrassing for all concerned. As a manager in retail myself, I could never imagine talking to my members of staff in that manner, particularly in front customers. Absolutely disgusting behaviour and terrible management. I'm glad to say I took my custom elsewhere. I only wish I had some vacancies available to offer to the poor, humiliated members of staff. I will NEVER shop there again.

"Staff are rude and unhelpful"

Staff are rude and unhelpful - tell lies and never call you back. Never got my glasses in the end as got a refund. Avoid these idiots like the plague

"Dreadful quality and poor service …"

Dreadful quality and poor service related to it.
The eye test was good. Had two pairs of glasses. The first slipped off my nose during the first fitting/reading test and landed on the reading card and broke. The second slipped off my nose while at my desk, landed on the desk (maximum of 18 inches) and broke in identical place. Previously I had two pairs of rimless glasses which lasted 6 years. These two pairs didn’t last 6 weeks. They replaced the first pair, not the second. I think it was poor quality in way the lenses were mounted on the arms. But they are refusing to take any action and wont give me a method to complain.
Will obviously have to get some better quality lenses and someone competent at putting them together. Dreadful service.

"Wouldn’t replace nosepads"

Most opticians change your glasses nose pads for free. Tesco Opticians refused point blank to do it. Disappointed.

"Appalling record keeping and customer service"

Have used my local Tesco opticians for four years and until three months ago had been happy with the service...however having ordered two pairs of glasses in early September, had incorrect lenses in the first order, the one pair incorrect in the second (photochromatic lenses instead of sunglasses), and having been told orders had been placed, promised phone calls etc etc, I am finally at the end of my tether. Still waiting for my sunglasses, and to be fair they did give me the photochromatic glasses free of charge ( well, no use to anyone else anyway, so not much point in taking them back), I am so disgusted with their inability to do any record keeping, and thereby me having to wait until a specific staff member is back at work...sometimes three days, it is just ridiculous. I will not be using Salisbury Tesco Opticians again.

"Great service all round"

Ive been going to Tesco Opticians for a good 8 years maybe more. I have always found the staff to be very helpful and not too pushy. I have had to change my prescription a few times and have purchased Frames as they are such great value. The 3rd time they just replaced the lenses and it was a quick and cheap service with a great product at the end. Thank you so much Tesco.

I go to Tesco Baldock Hertfordshire but have heard great things about all the Hertfordshire Stores

"well I was in Tesco's at quedgeley glos …"

well I was in Tesco's at quedgeley glos I saw they had gasses at £39.10 a lady there one from Tesco opticians ask if she could help with anything & I said yes please & talked about the glasses & a eye test, lucky for me there was a cancellation for the next day Monday 13th November, well she booked me in & I went to my oppointment, very good to was looked after by all the staff & my glasses were ready on wenesday, fantastic all round
I would recommend to anyone, a big thank you clive

"So disappointing"

So disappointing. I went to Tesco Wrexham for my eye test to explain to the doctor I was getting some sort of double vision, something I was referred to the hospital with about 12 years ago as a young child. The optician told me there was absolutely nothing wrong with my eyes, and even after questioning him, which he thought was humorous, he let me walk out of there with nothing but disappointment. I later went to another Brand of Opticians who confirmed I do indeed have a prism in my eyes and need to be referred back to the hospital and a strong prescription.

I will never be returning or recommending Tesco Opticians to anyone.