"always a positive experience"

always a positive experience, my only issue is the amount of time it takes to book an appointment in

"What a great experience"

What a great experience. Why can't all shopping experiences be like this. From walking in, having my eye test to collecting my glasses I couldn't have wished for better service from everyone. Highly recommend Tesco Opticians at Askham Bar

"Great service. Called into Tesco opticians in …"

Called into Tesco opticians in Haverfordwest as I had developed a floater in my eye. Seen within an hour by the optician who examined me, explained the problem and re assured me that it would heal without any treatment. Cannot praise the service highly enough. Wonderful service.

"Long time ago now but suffice to say I …"

Long time ago now but suffice to say I have gone back to my old glasses. A costly mistake and I must now go to another optician to get new ones. Staff were pleasant enough but very young and inexperienced. No checks on inner eye which other opticians do as standard.

"I was recommended that Tesco …"

I was recommended that Tesco Knocknagoney opticians was excellent. The optical assistants and optician had too many things to do at the one time which in fairness is not completely their fault. When going for pretest the optical assistant had to leave me and deal with a customer browsing glasses. So, the optician did pretests then straight in for test. I got an optician called Mirade with one of the tests she tightly put her hands on my head and said keep your head still and positioned my head quite firmly and aggressively. Choosing glasses was fine and the optical assistant was very helpful. Apparently there is an other optician who works there called Susan I have heard brilliant reports about her. Lookslike I was unfortunate that I didn't get her must have been her day off. So now I just stick to specsavers Victoria centre in Belfast.

"Went through the entire online booking …"

Went through the entire online booking process, clicked all the necessary confirmation buttons. As a digital savvy person, I walked away convinced I had booked an appointment.

But it didn't go through. I called the contact centre who confirmed the process allows you to book.... but until you are given a second form of confirmation you're booking may not have gone through.

Crappy system

"Very caring staff"

Very caring staff. helped me decide what was best decsion for an imporant purchase, thank you

"non professional approach need improvement"

non professional approach need improvements

The optometrist from colney hatch lane took out my prescription trial lenses samples on her table, I supposed she meant for me to try them on, I noticed the prescriptions shown on boxes, same as my prescription, I asked her were these for me? she said prescription just close by only. I trusted her.
Then she booked me a 3 days later appt, I asked her when I arrived 3 days later, how come this time I did not need to wait for phone call from them to know my lenses arrived, last time took a week ( I know this because I tried my 1st trial contact lenses sample, but not fit) . She said they already have them in stock, and she asked me didn’t I tell you previously ?( she meant when I last saw her 3 days ago) .
I could be wrong, but I guess she suddenly realised she couldn't book me another same day appt, so she changed her mind and booked me in for another appt 3 days later.

I told the optometrist about blurry and headache when looked at pc monitor or closer distance (cans packaging on shopping shelves ) with contact lenses on while shopping at Tesco, because the lenses just for distance, I was told I have too high expectation , I need to compromise that. That’s fine, I accept that, my lenses just for distance, now I know.

Then I asked about Multifocal lenses (which I heard about recently) that for distance, intermediate and closer range, no answer, just compromise with my lenses or put on reading glasses when look at closer distance. To be fair, at the end she did say can reduce the distance prescription so able to see closer range, but meaning I won't be see far clearly?
I think there should be better ways to deal with my prescriptions, I shall go to another optician for 2nd opinion.

"Go elsewhere"

From purchase, the 2 pairs of rimless glasses purchased were basically poorly made, lenses loose on central bridge and kept falling off my nose. One pair were sent back to the lab immediately, the other pair tightened in the shop however, within half an hour they were loose again. The issue was that the holes drilled were larger than the plugs fitted therefore would never be ok. Total unwillingness by staff to have the second pair sent back to the lab and this was within a month of purchase. In addition, I paid an extra £40 to have shock proof slimline lenses, totally ripped off. Both pairs identical thickness at 3mm, one pair should have been at least 1.8mm, when I complained, I was told that it was not possible to have the lenses less than 3mm, which I know from other opticians is not the case. For my £40 I simply received an anti glare coating which is of no benefit as they are reading glasses, I could have saved my self the £40 had been given the full information up front . Tesco opticians are cheap and you certainly get what you pay for. Shall avoid in future.

"Tesco opticians is by far the worst …"

Tesco opticians is by far the worst customer service i have ever recieved from any shopping experience. I ended up having a contact lense test at sepcsavers and their customer service was excellent. There aftercare and ordering and collecting service also has a proper working system. Tesco however have no system that works for the customer its purely there for their own benefit. I went back to tesco with my up to date lense prescription. They said they will scan it in my records and then when i go in they can just give me my lenses as they always have them in stock. Now as a one off i ordered colorblend so on the specsavers it says tht. However after checking with the opticians tesco gave me my normal daily focus to take away. The following month i went in and was told you cant have any lenses bcoz we need an up to date sight test prescription. So how did they give me the lenses last time!!!! Then it took me an hour just to try and get specsavers to send over that then they showed the opticians and gave me my focus dailies. Then i went back a month later and they checked and saw my scanned prescriptions and gave me my focus dailies. I went back today and the man serving me said he cant give me the focus dailies bcoz it sys colorblends on the prescription and then he said it was bcoz he could see two diffwrent strengths on the computer. I explained that i was given them last month and the mnth before but he said he cant give me them imcase he gives me the wrong ones. I was willing to show him the boxes i have but he said no. I asked him if i could speak to a manager he said no managers till tomorrow i asked if he could call an oncall optician he said no. I even suggested they put a record on the computer everytime i come to collect my focus dailies so i wouldnt have to go through this every time. But no it seems they dont have any system tht records ur purchase even if u are registerd withbthem. So with no records they have to donthe same checks every time and if ur served by someone different then they dont have a clue what happened on ur last visit so they refuse to help you. Then i left fuming and angry and had a few angry words i got home and got a phone call from that person to say are you innthe store becose i can now give you the lenses. I was livid!!!!! I drove home and he said he called his calleuge and she said it was ok to give me the lenses bcoz she served me last so she knew. For gods sake they cud hav jst noted down every time i made a purchase so thy hav a record ots commen sense and good customer service. Then bcoz i was still angry he said it was bcoz inwas angry he didnt knw wht to do as i was blaming him. I did not blame him personally inwas blaming their system but yes i did say he could hav asked me to take a seat and he could have called anyone for advice. Instead his answe was i cant help come back tomorow. Ofcourse im angry then he calls and says he can give me the lenses and bcoz i was angry he said the customer he was with is even saying just leave it bcoz its not worth it im jst being angry i couldnt believe hes telling me that! He then said the amanger will speak to you tomorrow and with that he put the phone down on me. Great customer service and all that just to buy lenses which inpurchase every month from them. Go to specsavers!!!!