"Good friendly professional service"

Family have used Tesco Horsham for a few years now. Good customer service, no pressure to sell expensive frames or lenses. No complaints.

"Eye test fine but pressure to buy expensive options"

Eye test fine but recommendations were for the most expensive lenses with all the trimmings so basically they just wanted my wife to spend top dosh.
They were a little miffed when we decided to take the prescription and go elsewhere.
Had they have not been so "selling orientated" and offered a fuller choice from the lower end of the range they might have made a sale.

"Booked 5 eye tests ( whole family ) no optician!!"

Booked 5 eye tests (whole family) Tesco Thurrock - first appointment 9:50 so got three teenagers out of bed.. through Dartford tunnel.. 40 minutes early so had a drink in the cafe! Were told after waiting 5 minutes that the agency optician wasn't coming... they may be able to do one or two tests!! Shambles! Very unhappy 😔 would not return!

"My glasses are useless despite them …"

My glasses are useless despite them redoing them, complete waste of money.

"Shambolic"

Shambolic Service, Wait for appointments ridiculous, opticians rude and couldnt care less. I would avoid at all costs. I started the process of trying to get my new contact lenses from Tesco in Swindon in May, I am now being told the next available appointment is August meaning it will be 4 months from the first call to actually getting my lenses. I'm going elsewhere.

"Tesco Opticians - Stourbridge"

After having my appointment to sign off my contact lenses, I was eagerly awaiting delivery of my lenses. The lenses arrived on a Saturday and imagine my disappointment when I realised they were my old prescription. I contacted the branch to tell them this and was informed that this was the prescription that had been signed off. I asked why when I had a new prescription would the old prescription be signed off?
I was passed onto the female optician who informed me she could do nothing and I needed to wait until the other optician returned on Tuesday.
I expressed that this was just not good enough and they had left me down as I now had no contact lenses.
The female optician told me that I had never had the prescription lenses that I was saying I should have. Insinuating a clustomer is a liar is never a good move, especially when you are the one that ordered the trial lenses in the first place. When I pointed this out, she seemed embarrassed and rightly so she should. I was told I would have some trial lenses sent to me free of charge and that I needed to go into branch on Tuesday with the lenses which had wrongly been sent.
I returned the lenses to branch on the Tuesday and asked for my direct debit to be cancelled as I had now ordered lenses off line. The lenses I ordered on line from another company took just 3 days to arrive, where as the free trial lenses from Tesco took nearly a week.
I will not be using Tesco Opticians again as they are not only dearer and much slower but they do not seem to be able to organise a tea party in a tea factory!

"Best Opticians Ever!"

My husband and I have been going to Tesco Opticians at Sprowston, Norwich for some years now. The opticians are thorough and knowledgeable and inspire confidence. The reception/ancillary staff are wonderfully welcoming and kind. I've always chosen the very reasonably-priced frames and my last ones were only £20. This included a full eye test and the lenses according to my prescription. They were ready the next day! I can't imagine any other opticians offering such an excellent, reliable service at such a low cost. I'd like to thank all concerned - brilliant!

"Total Rip Off, more interested in cost saving than Customer Service"

Absolutely terrible service delivery times way too long.
i spent nearly £400 on lenses alone and was told I could not have a new case because the frames were mine. I subsequently found that i could have bought the exact same lenses for over £100 less from another high street opticians and over £150 less from a private optician.

I will never ever use this optician again

"After tears of great spectacles from …"

After tears of great spectacles from Tesco , I had a problem with them this year . I could not use either pair , as the focus was really bad enough to make me dizzy every time I wore them . I returned them to Tesco over ten times , each time they took them away for a few minutes and bent them to a different angle . All to no avail ! I even had my sight retested at another organisation . They stated that Tesco had got the measurements wrong ! I eventually got Tesco to get another pair made up . Although this was a complaint , and I have not been able to use my spectacles for over seven months , they did not treat the matter as urgent , and when I telephoned them today , they stated that I STILL have to wait until the twentieth of July ! Not good enough Tesco !

"Anti scratch protection on tesco glasses"

Brought my glasses from Tesco and had transition lens which I have had in the past with no issues from other opticians. Tesco say they put anti scratch on the lens for free but not even had the glasses for two month and the lens have scratched. I went into the store as I have not dropped the glass and only cleaned with the glass cloth. the optician took the glass to look at and said no scratch he then cleaned the glasses and I need to point the scratch out to him. he then said there must have been grit on the cloth and this can happen nothing he would do when I questioned the anti scratch he said £90 to replace and that glasses do scratch even with anti scratch on them. poor response to question only interest in getting more money and not help customers with question on a product they supply.