"The return process is horrible"

The return process is horrible. If you don't have people in place to receive returns and process them in a timely manner. Don't do returns. Why should the customer have to suffer , due to the unprofessionalism. We've waited 2 weeks, after the pants were received. Still no replacements or refunds. I will be reporting them to the BBB.

"TERRIBLE CUSTOMER SERVICE"

I'm a shopaholic; I was so stoked to find this new site; the clothes are excellent quality and super fashionable. However, my excitement was short-lived. I'm giving them two stars only because the quality is so impressive. However, If you have an issue with your order, you're screwed.

This business has the worst customer service. I've been calling and emailing them for one month, with no response. They take a long time to ship your purchase; if you return it, they will keep your return and will not issue a refund.

I placed two separate orders, and neither item I purchased fit. I only wanted to exchange my purchase for a different size, but they declined to allow me to do so on one order because they said the item was on sale, which was not posted anywhere within the ad. You have to email them to get a return request; surprisingly, they responded within 24 hours. I did not notice they declined one return until after returning one of the items. I have even been calling them and emailing for over a month to ask where my credit is for the item they did approve and want to pay shipping so they could return the pants I accidentally returned. They have ignored me. The 888 number is a joke; it is a robotic voice. Like, is this company for real? They need to hire me to help them level up and revamp their customer service. It's awful they have such suitable clothing, but the business is running like s%^&. So basically, I'm out of $200. They have my returns and will not issue a refund, credit, or exchange my items. Amid my return, I placed a third order. Keeping my finger crossed I don't get burned a third time.

PROS: Excellent Quality. It is unique and fashionable.

CONS: HORRIBLE Customer Service! 888 Number NO Human only a Robotic VM. NEVER answers the phone, NEVER replies to email, the only thing I received a response for was a return request, however I returned the merchandise and I Never received my refund or store credit for. They don't clarify if you are buying a sale or regular-price item, but when you request a return, they say it's non-returnable.

"Paying for shipment to exchange some shoes"

I don’t understand why I’m being charged to send back/ exchange my shoes from a 9 to an 8. I love their shoes but if I have to pay for a return. I won’t ever buy here again. That’s not good customer service. And to send it back is not cheap

"To the people if your thinking of…"

To the people if your thinking of purchases valabasas clothing don’t they have very cheap quality as far as coats and jackets,I purchased a varsity and a coat.The varsity sleeves are peeling drastically after 4 wears and the coat color bleeds on your tops I’ve tried contacting there email to ask questions and fix this quality issues twice and they haven’t responded at all,They say customer satisfaction is the vocal point but never answer there customer back, they get a zero if it was up to me.

"Valabasas is a scam company do not shop"

I had to wait a month to get half of my order and be told I had to claim a lost claim through ups because they marked items included on the invoice that were never packaged in my order. Also because I filed a dispute with my bank they said there is nothing they can do to help make my order right. 0 stars sham company problem being shipped from over seas to Tennessee to make it look like they are American owned. I pray if they keep scaming people and ups like this that they get shut down and Noone orders anything regardless of how dope it looks. Where's the morals and principles why scam when you have people spending close to a 1,000 per order? Greed and selfishness i hope the BBB TAKES ACTION AGAINST THEM FOR THIS FOOLISHNESS PONSY SCAM THEY ARE DOING.

"Im mortified with this company"

Im mortified with this company! I physically spoke with their staff and they guaranteed my items were on the way after i waited a month. All to cancel my entire order and say its out of stock and offer me 15% which is offered to everyone on their website. Their customer service is terrible and it truly ruined my Xmas gift to my son. I do not recommend them at all!

"Ordered a 18 in kids"

Ordered a 18 in kids. The legs were so small there was no way a kid who wears an 18 could fit them. Bought them on sale and they won’t let me return or exchange them. Won’t ever purchase again. Stay away. Not to mention shipping took 3 or 4 weeks.

"Reporting To Better Business Bureau"

I Have Been A Loyal Customer Since Valabasas 1st Launched It's Company Until Recently I ordered 4 Pairs Of Jeans And Needed A Bigger Size They Messaged Me No Refunds Exchanges Or Store Credit Thank You For Understanding I'm Like What I Put This Order On My Credit Card And I Supposed To Accept Product I Can't Do Anything With Lost A Customer And I Will Spread The Word About The Customer Service And Reporting To The Better Business Bereau

"Help me but was confusing in beginning…"

Help me but was confusing in beginning over All great customer service

"Bought pants from this company"

Bought pants from this company! The front of the pants look slightly worn and they are 8” too long! When purchased I only had the option of waist size and they didn’t have an option for length! I assumed the length would also be 32”! I asked for a refund and was told no refund? What the hell kind of customer satisfaction is that? Would never buy from them again!