"Bad experience turned good."

Had a bad experience with a cancellation but Gate 1 took care of everything. Looking forward to a future trips.

"Ireland 9 Day Classic"

The actual tour itself and guide were great. Only recommendation is make the farewell dinner a private dinner and not a horrible show/banquet food court experience with 400 other people.
My 2 star rating comes because Gate1 booked and gave us an imaginary connecting flight, confirmation number and booking number (we made it to America but were stranding at connecting airport due to fake flight). Hours on hold with Gate1 agent trying to get a flight and hours trying to find our bags that the airport didn't know what to do with. No sympathy from Gate1 (all the time on hold was due to Gate1 taking their time to find a flight that would suit their pockets better than our comfort/waiting time to get on a real flight home). Last flight out is what we ended up with because the other flights they couldn't book. Real class act. Next time how about you care about your patrons more than your pocket. You would of made more money from us using Gate1 again then what you saved putting us on the cheapest flight for Gate1 to buy. People/Businesses make mistakes, how they handle their mistakes speaks volumes.

"We have booked 8 or 9 trips with…"

We have booked 8 or 9 trips with Gate1Travel and loved them all!! We always purchase travel insurance and never needed it until our last trip. I got COVID on Day 6 of a 16-day trip to Ireland and Scotland despite being double-vaccinated and double-boosted). It was a nightmare to get reimbursed!!!! So, when we booked our next trip, we decided NOT to purchase travel insurance. Bad decision I guess. We are to leave for a 10-day trip to National Parks on May 30. We were shocked when my husband was diagnosed with lung cancer a couple of weeks ago. He had surgery to remove half of his left lung. He is recovering fine BUT the doctor does not want him to fly for 4 weeks (change in altitude is not good for a healing lung). I called Gate1Travel to reschedule and they said no because I did not have travel insurance. We will lose 90% of what we paid. I asked if I could take someone else and was told NO. Why not? The trip and side trips have all been paid in full! Has this happened to anyone else? What should we do?

"First trip with Gate 1 and we were not…"

First trip with Gate 1 and we were not disappointed! It lived up to everything our friends told us! From the ease of making the reservation to getting back home! We took a 12 day trip to Serbia, Croatia and Slovenia and loved every minute! Well organized, well paced and excellent hotels! Lots of inclusion, with centrally located hotels! Our tour manager, Ivona and driver Milan were the best! Ivona was so warm, kind and funny! What a hoot! An amazing ability to keep 40 people working harmoniously together for 12 days is a testament to her! The meals were wonderful, especially the farewell dinner! We have since booked two more Gate 1 trips since returning a week ago!

"Gate 1 Refusal to Stand By Agent’s Promise"

A poor customer service experience with Gate 1. My wife and I have been on 8 different Gate 1 trips over the past 20 years that went smoothly. We were to travel for our 10 day tour of Sicily on April 17. On that morning we received an email that our United Airlines plane from Newark to Zurich was canceled. We called Gate 1 and Tina Peterson arrange an alternative earlier flight from JFK, but our return flight would be to Newark. She explained that when we arrived at JFK, to tell United/Swiss Air to book us on their shuttle. When we got to JFK after talking to numerous people, we discovered their was no shuttle. Over the next several days talking with our tour guide, Ahmet and finally Randi at Gate 1, we were told that this was our problem. Randi refused to let us talk to her supervisor. They were unwilling to solve a problem they created. This took many hours, numerous phone calls and intense aggravation, impacting what should have been a pleasant trip. Since Tina told us the wrong information, we think Gate 1 should fix the problem they created. They could have changed our return flight to land at JFK, or at least offered to pay for the $150. cab ride. We will never travel with them again, they can’t be trusted when things go wrong. They are losing a loyal customer for the sake of $150.

"Our tour guide Christi was very…"

Our tour guide Christi was very personable as well as being very knowledgeable about our stops along the way. She made this whirlwind tour comfortable and enjoyable. Our driver Steve was a steely eyed driver around some pretty tight hairpin switchbacks. We had a wonderful trip experience due to these two wonderful people.

"Stay away from Gate One travel and Jet Blue."

They canceled our trip to Peru. We bought insurance and didn't get our flight money or insurance back. Kept getting the run around from Gate one and jet blue. They kept blaming each other. Stay away from these companies they will stick it to you. Our group lost alot of money.

"7 Day Galapagos Express not for people over 60 or so"

I just returned from the 7 Day Galapagos Express trip with Gate 1. In a nutshell, this trip kicked my senior citizen butt. It is very fast paced with a lot of walking. I walked more than 5 miles several times. The hiking is for VERY fit and experienced hikers on volcanic rock and uneven stones. The hotel in Baltra was nice but great for mountain goats. There were no elevators and some rooms were up three and four flights of curving stairs. Food and prices were decent. My son, a former Marine, had to rescue two people from drowning when the guide took them snorkeling. These were people with little or no experience in deep water and I questioned why the guide even allowed them to go. There is a lot of getting on and off small boats. I would recommend anyone over 60 or so to see the sights of the Galapagos on the Discovery Channel. I went in the first week in May and the weather was very hot, which made the walking even more tiring. The first day in Baltra we got off the flight and started our hike. We had been up since 4:00 am and the hike lasted until 5 or 6 so everyone was really tired. It's going to take me several days to recover from this trip.

"Ecuador...We adored!"

We just got back from the Gate 1 Ecuador, Andes, Amazon tour ( April 25-April 31, 2023) with our fabulous tour manager Daniel Solano. We were on a Classic Tour but with 20 guests it felt more personal. Daniel took care of our group in the most professional way from start to finish. He called us "family" and we felt like family. He was knowledgeable, charismatic, kind, funny, helpful, considerate- all the very things you hope for in a tour manager. It was because of him, we believe, that our group got along so well and had such a great experience. This was our first Gate 1 trip and now know it will be the first of many more to come. We loved the places and experiences from Quito through the Andes and Amazon Rain Forest. Ecuador is a beautiful and unique country. We have traveled with other companies and on our own and this trip rates 5 stars.

"Closing the Gate on Gate 1"

We are a group of four women who wanted to book a 9-day Classic National Parks Tour with Gate 1. We decided on one date to depart and another for a backup. We called late Thursday (4/20/23) evening, no one answered. We called again Friday (4/21/23) at 9:00 a.m. Three of us already had accounts. One one of us did not. The agent had to setup this account twice, as he lost the first one. We also got disconnected from Gate 1 and they called us back. He also read info to us which took up more time. After 45 minutes, I just had to give him my credit card number. When I gave him my info, the agent stated there is only room for two on the bus, not four. He then wanted to know if the two people were willing to tour without the other two. This entire experience was a nightmare! In addition, there wasn't one supervisor available that I could speak to. A supervisor called me three days later saying the agent followed the correct protocol. It appears customer service is non-existent at Gate 1. They are not the only game in town. I will be using other companies for my future trips.

There replies are just computer generated. It appears like they are reaching out to customers who are dissatisfied. But, as usual, Gate 1 does nothing to rectify any complaint. How many of you have heard from them since your negative review?