"Very poor customer service of 4 trips…"

Very poor customer service of 4 trips with Gate 1, two resulted in canceled return flights, stranded in Ecuador and again in africa. While travel agencies have no control over airline cancelations, they should at least help to get another flight. Both times i was stranded, no one from Gate 1 would assist. I had to find my own last minute flight home, pay for transportation to airport, etc. All my original flights were booked thru and by Gate 1. They have ZERO customer service and do not care if you cannot get home. Burned twice by Gate 1.

"change to 5 star review"

Change this to 5 star. Booked a trip 6 months in advance. Three months later they changed our flights and added $2,296. They did the right thing and gave us our deposit back. They really did try. Impressed after all.

"Gate 1 Experience was Superior!"

Just now finishing a Gate 1 tour with a group of 24. They have been great all along the way from the booking agent to the travel director. Our Bulgarian guide (Violeta) was the best. She was both funny and knowledgeable. She had an uncanny ability to herd us along without being pushy. The hotels we had were a step up from other tour companies I’ve used. And the price was very affordable. All my travelers were very happy, as well.

"Just returned from the 10 trip to…"

Just returned from the 10 trip to Spain. It was amazing! Carmen and Javier were at the top of their game as well as the local guides who provided excellent knowledge of the various, towns, churches, castles, etc. Could not have asked for a better time with our fist trip with Gate1.

"I have taken several trips with them in…"

I have taken several trips with them in the past but they are awful now. Have tried several times to use a credit from a cancellation during Covid but their customer service managers put you on never-ending hold and then either book the wrong flights or come back to tell you that they can’t do it. Originally told I could book by December 31, 2023 in order to use credit and now told I have to finish vacation by then. They are highly unreliable and terrible to use now.

"Dramatisch slecht"

Dramatisch slecht! Niet bereikbaar (zowel telefonisch en via de mail) en de verzekeraar waarmee ze werken (Europe Assistance) ook niet. Verzekeraar lijkt niet te bestaan en de kosten die ik terug zou moeten krijgen heb ik nooit gekregen. Echt schandalig!

"Minimal issues and great prices!"

I've taken one group tour and five independent trips thru Gate 1. Never had a problem. But i've heard part of my luck has to do with getting the name of the agent and,get their extension - so you're always dealing with the same person.And fyi - can't beat their prices!

"GATE 1 Cancel for ANY reason policy..... Warning"

We bought a river cruise and took the Travel Insurance through Gate 1 Travel. Then she asked if we wanted the Cancel For Any Reason extra policy and we added that as well. Now we need to cancel and find out it is going to cost thousands of dollars and a partial Future Cruise Credit, not a refund. Be careful if you book with GATE 1 Travel!

"DISHONEST AND NOT RELIABLE"

They used to be a great company, not any more. Had a trip planned for 2/26/23. One 2/22/23, they called and cancelled the trip! No offer to help with another trip, no assistance and was told I would be refunded. I feel like they canceled the trip because they weren't making money on it. This is not the first time it's happened. They did this to me last year. There is no customer service and I'm still waiting for a manager to call me. My money should have been refunded IMMEDIATELY. I called my bank, only $400 is in there. Now I can't even book another trip since my money is not back. PLEASE...Use trafalgar, GO Ahead tours or GA Adventures.

"Deceiving Prices . Watch out for errors"

Deceiving Prices offered . They do not take responsability of errors , even after receiving confirmation of booking . Worst customer service even if you are a long time customer. Be careful when you book with Gate 1 . Book your tour with trust worthy company .