"Did not honor confirmed travel."

I completely paid for my trip and received a confirmation number. The next week, Gate 1 informed me that I owed over $1200 more for my trip. Obviously, Gate 1 does not honor their obligations. I have traveled with them in the past but will SERIOUSLY think twice or thrice before I book another trip with them.

"Gate 1 Fail"

Trip to India departing in less than four weeks. Received notification of changed flight. I booked a specific nonstop flight departing from a different city than where I live for the convenience of a nonstop flight. Since a nonstop flight was no longer available, requested a change of departure city from where I live. Of course that requires an additional payment. So when Gate 1 make an unrequested change: too bad so sad. When I request a change: too bad pay more. I paid for a nonstop flight that I am not receiving. You would think that Gate 1 and the airlines would do anything possible to accommodate the customer without additional charges. Lesson learned: Do not book flights thru Gate 1. This is the second trip where Gate 1 tried to levy additional charges for changes made by the airlines. Not customer friendly.

"OUR TRAVEL MANAGER WAS THE GREATEST"

OUR TRAVEL MANAGER WAS THE GREATEST. HE WAS SO INTERESTING AND PAID SUCH CLOSE ATTENTION TO OUR COMFORT AND SAFETY. ALL OF OUR ACCOMMIDATIONS WERE FANTASTIC. THE BUS DRIVER WAS AMAZING AND THE PORTER SO HELPFUL. I AM DISABLED AND HE WAS SO GOOD TO ME. THE STAFF AT THE HOTELS WERE SO FRIENDLY AND HELPFUL. TRUE HOSPITALITY!!

"Vaccination requirement is DISCRIMINATION"

I actually planned to come here and give a 4-5 star review. Went to Italy/Paris with Gate 1 a few years back and loved it. However I’m going back to rebook I see they are requiring vaccination when countries and other companies are not. That’s ridiculous discrimination. I’ll take all my future travel elsewhere.

"Iceland good, gate 1 bad"

Did an Iceland trip. They never sent me vouchers for any of it. I Paid for a airport to hotel transfer and they were not there because my name never got out through, although I had already paid. Had to pay someone to get to my hotel. Then I did not have the blue lagoon voucher I paid for. When I called gate1 they transferred me to the local tour guides and they just said we have no information on you, gate 1 is the one with your money. It was a miserable and long experience that bled too much into my vacation.

"GATE1 customer service is TERRIBLE."

GATE1 customer service is TERRIBLE.
Everyone should be aware that if you buy travel insurance on Gate1 site, they do not charge you for the coverage immediately, but place it as a charge on your final bill. So, for a while you are NOT insured, and if something goes wrong before your final charge, you lose your money.

"We have been on 14 Gate1 tours to…"

We have been on 14 Gate1 tours to date…with 3 more booked. They are an excellent tour company and their itineraries are interesting and well organized and the tour directors excellent. We only had one complaint about a tour director…after Covid. We would recommend them highly.

"Best Tour Manager"

Tour Manager Beatrice Jakubowski

If God designs tour managers, Beatrice Jakubowski is His masterpiece. Or one of His elites.

She weaves her organized, efficient, on-top-of-things, profound historicity & current statistics knowledge skills into her great sense of natural charm & humor. Translates history and current events with some hilarity that kills travel fatigue. Skilled in calming stressed tourists w/ perma-pressed smile. Amazing polyglot, she excites long rides with a new language teach-in daily with appropriate accents! Daily acknowledges driver as part of tour team. Patient, genuinely kind, beautiful mind, character, beautiful person. Gate 1 is very blessed to have Beatrice put a 5 star on travel. Love our Christmas Markets Switzerland - France Dec 4-11 tour. Too short!

"Wonderful trip! No complaints at all!"

We just got back from our first tour with Gate 1 and I can honestly say we have absolutely NO COMPLAINTS whatsoever!! From booking to our travel paperwork, to every tiny detail, it was a wonderful experience! We went to Italy, started
In Venice and a gate 1 representative met us at the airport to get us to our water taxi to take us to our hotel.
Our tour guide, Ana, was waiting at our hotel for us as we arrived. She was amazing, well organized, and gave very good instructions, and tips as we traveled with our group! She is very knowledgeable about her country and you can really tell that she loves Italy and is proud to share it with her groups!
We had a great group and by the time our trip was over, we had all become friends. Every one of the local guides we had in Venice, Florence, Rome, Pompeii, Assisi and Almafi was fabulous as well.
The hotels were all very nice for a “value” trip. We were not expecting them to be so nice, but they were nicer than any hotels we have ever stayed in.
Having the bus, the driver, being dropped off at the front door of your hotel and at all our tours/excursions, Ana pre-checking us in and handing our our keys when we arrived at a new location, your luggage magically showing up at your hotel room— it was a dream.
They thought of everything, down to a box breakfast on our last day, to take in the car on our trip to the Naples airport because we had to leave before breakfast was served at our Sorrento hotel! Ana was in the lobby waiting for every person in our group on our last day to see us off to the airport regardless of how early we needed to leave. She made sure we had our boxed breakfast and explained where we needed to go to get to the check in area for our airline at the airport.
She was a blast! Many of the people in our group had taken SEVERAL gate 1 tours and were pleased with every experience.
The prices are very reasonable and you get to see a ton of stuff, but yet still had some free time to yourself to explore on your own.
This was an amazing experience and I still don’t know how they manage to do it so well without missing the tiniest detail.
We are already looking for our next trip to book with them!

Don and Dianna

"Our experience with Gate 1 Travel was frustrating and ended up costing a lot more than the "published" price!"

Our experience with Gate 1 Travel was NOT positive. We booked our trip and flights about a year ahead to get the best pricing. When the airline canceled one leg of our trip about 6 months prior, Gate 1 basically said it was our problem and cancelled all our flights. We had to rebook through the airline itself through different cities, and as you might imagine, the flights were significantly more expensive by that point. Then because our flight was no longer with them, Gate 1 said we had to pay an additional $40 per person for airport transfers.

I talked to Customer Service several times. You could tell they were reading from a script and were of absolutely no help. I would NOT book another trip through Gate 1.